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arnold197897's avatar
arnold197897
3 years ago

Re: EA Support refuses to migrate my Spore account

I can't use my product code to get a digital version of Spore Galactic Adventures because Origin says it has already been used. I contacted a Game Advisor and they said it was redeemed in 2009. They said for me to contact the retailer. Whats absolutely stupid, is that they count using the product code to register an account for online services as it being redeemed for a digital copy. I tried explaining this to a Game Advisor as well as the fact that it is literally impossible to have redeemed my code on Origin for a digital copy TWO YEARS BEFORE ORIGIN EXISTED, but of course there's nothing that they will do because they are just told to tell the customer that the code was already redeemed and to contact the retailer. Imagine calling up Walmart today and being like, "Hey, I purchased Spore Galactic Adventures from you 12 years ago and I need a new product code that's located in the CD case. Could you tell me the code over the phone?" I need to know someone that I can contact about this that can acutally help me with this like you do.

1 Reply

  • ngmoviedo's avatar
    ngmoviedo
    3 years ago

    I've been having the exact same problem. They tell me the codes have already been registered... with my actual email account. The same I use in Origin. It would seem like a simple problem, but it seems like it exceeds their abilities. As always, I've been told to contact the retailer. I bought the games on launch and the reatailer doesn't even exist any more. And even if it did, what would it have to do with it? Lazy excuses to avoid admiting incompetence.

    I just wanted a bit of nostalgia loging in to the Spore servers after so many years, and I ended up fighting with support. Well, guess I'll try again sometime.

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