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Khaosgnostic's avatar
Khaosgnostic
Not applicable
6 years ago

Re: Problem with using Creepy & Cute and being online at the same time.

@arthrfrts So, I deinstalled everything and reinstalled Spore. I started Spore and signed in to my EA account. I quit Spore, installed Creepy & Cute, started Creepy & Cute, logged into my EA account and the parts do *NOT* show up.

I am seriously beginning to become impatient. This has to be a problem that has happened to others too, there needs to be a solution to this. Does EA not have a somehow problem-solving oriented customer support? This is not customer-friendly.

8 Replies

  • arthrfrts's avatar
    arthrfrts
    Seasoned Hotshot
    6 years ago
    @Khaosgnostic I don't know, actually. Nobody I know ever had this problem. Try searching using the search form, or go to EA Support on https://help.ea.com and talk to a game advisor, they could help you better on this issue.

    We are all players around here at AHQ. Don't be impatient to us, we are only trying to help.
  • Khaosgnostic's avatar
    Khaosgnostic
    Not applicable
    6 years ago

    @arthrfrts Thank you, I found it already and contacted them.

    I do not blame you or anyone else at the AHQ forums, but seriously, having a support platform lead by unpaid volunteers from the community instead of employing professional customer supporters is very bad business practice.

    I have also noted by searching the forums that others had the same problem and just wrote "I contacted customer support and they fixed it" instead of providing a solution. That is very poor practice, I hope I can contribute to remediate that if my ticket gets solved.

  • arthrfrts's avatar
    arthrfrts
    Seasoned Hotshot
    6 years ago
    @Khaosgnostic That would be awesome! I keep a database of potential problems and their fixes to the Brazilian community and would love if you manage to find a solution for this issue so I can help others!
  • Khaosgnostic's avatar
    Khaosgnostic
    Not applicable
    6 years ago

    @arthrfrts The problem was apparently that there were remnants of another installation of Spore on my computer. Here's an excerpt of the Customer supports's reply which I followed and that finally worked:

    as I have checked your account and it seems that you have the content already on your account, however, you are facing this issue because the previous version of the Spore cannot be updated with Origin. Therefore, I would suggest you to re-install the Spore with revo un-installer. Here are the steps for yo:

    1. Install Revo Un-installer http://www.revouninstaller.com/revo_uninstaller_free_download.html (paste this into your web browser to start the download)
    3. Select the desired program (right click)
    4. Select Un-install
    2. Install and Run Revo Un-installer
    5. Scanning Mode (Select Advanced)
    6. Locate and delete left over files (Select All that apply, then delete) Choose next.
    7. After Revo has removed the program please clean boot the PC and reinstall the title and the DLCs again.

    I did exactly as suggested using the portable version of Revo Uninstaller, using the Refresh function in said program multiple times since it didn't find Spore in the beginning, then I uninstalled in the following order: local Galactic Adventures, local Creepy & Cute, local Spore, Steam Galactic Adventures, Steam Spore (it didn't let  me do Steam Creepy & Cute first), Steam Creepy & Cute. At every deinstallation step I deleted any Registry key which contained the word "Spore", none of the others, and every directory except the ones that contained Roaming, since I feared for losing my savegames.

    After the reboot I installed it via Steam in the following order: Spore, Creepy & Cute. Started Spore, used my EA account, quit Spore, started Creepy & Cute, quit Creepy & Cute, installed Galactic Adventures, started Galactic Adventures. Now everything was available and functioning.

    Thank you for your assistance and your patience.

  • Freggi-Liz's avatar
    Freggi-Liz
    Hero+
    6 years ago

    Thank you @Khaosgnostic  for working out. I am glad that it works. 🙌

    I’ve add your fix into Spore Master FAQ.

    Cheers

    Liz

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