Forum Discussion

stealthturkey's avatar
stealthturkey
2 years ago

SMB4 crashing on launch EA app PC

Metalhead logo with sound plays. Cutscene plays with sound. SMB4 logo appears and game crashes. I have tried: Allowing a Windows Firewall Exception. Adding a "High Performance" entry in Nvidia ...
super mega baseball 4
EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
2 years ago

Hey Everyone, 

If you are still seeing crashes for SMB4 on the EA app, let us know the following if you have not already:

  • EA ID
  • Are you getting an error message?
  • Are you crashing at launch or while playing?
  • Do you own SMB4, or access it via EA Play?
  • If possible, share a Screenshot or Clip...
  • If on PC, please share a DxDiag file and an EA app Error ID Number

Thanks!

2868cb743102540's avatar
2868cb743102540
2 years ago

Same issue as described above. 

  • EA ID:     2868cb743102540f
  • Are you getting an error message? NO
  • Are you crashing at launch or while playing? At Launch as the logo appears in the opening movie
  • Do you own SMB4, or access it via EA Play?  EA Play via Xbox GP

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