Spore Account Creation or Login Issues FAQ

Account issues do generally need to be dealt with by an EA Game Advisor, outside of those issues you can post here.

so let me get this straight if we have any problems with spore we are to contact customer support and then wait forever to get no respone whatsoever. At least that's what it seems like

it doesn't say what to do when it says login failed computer is offline or cant connect to internet can you help or tell me how to chat with someone who can

Here's the solutions contacting Customer Support will get you...seems to be mostly useless if you bought the game on Steam like I did! :-( 

"REPAIR GAME:
1. Right click on the game.
2. Click on Repair game.
3. Once the game is repaired, restart the PC, so that the changes which took place can be saved and then try launching the game.
If the issue still persists, then I would ask you to try
RUNNING THE APP AS ADMINISTRATOR
1. Right click on your game's desktop shortcut.
2. Select Properties.
3. Click on the Compatibility tab and check the box at the bottom under Privilege Level where it says Run this Program as an administrator.
4. Click Apply and OK and. try to launch the game
If the issue still persists, then try
ADDING THE GAME TO EXCEPTION LIST AND THEN TRY TO LAUNCH THE GAME AGAIN
1. Find Origin.exe in C:\Program Files (x86)\Origin. If you installed Origin in another folder on your computer, look there instead.
---- Add OriginClientService.exe, also found in this folder, to your exceptions, too.
2. To add a specific game as an exception, go to C:\Program Files (x86)\Origin Games\"Game Name".
---- Find the game’s .exe file, which is usually either the game's full title or an abbreviated version.
If the issue still persists, then
CLEAR ORIGIN CACHE:
Windows players:
1. First, make sure you can view hidden files and folders:
> Open the Start menu
> Type "view hidden files and folders" into the search bar.
> Press Enter to open the View tab of your Folder Options.
> Open the Hidden Files and folders menu within the Files and Folders menu.
> Click Show hidden files, folders, and drives.
> Click Apply, then OK to exit the menu.
2. If open, close Origin by clicking Origin in the menu bar and selecting Exit.
3. Click the Start button, then Computer, then double-click (C🙂 to open the C:\ drive
4. Open the ProgramData folder, then the Origin folder, and delete all the files and folders except for LocalContent.
> Windows XP players can find the ProgramData folder in C:\Documents and Settings\All Users\Application data\Electronic Arts\
5. Go back to C:\:
> Then open the Users folder,
> Then the folder with your computer's username,
> Then AppData,
> Then Roaming,
> Then Origin, and delete all the files and folders inside.
6. Go back to the AppData folder:
> Then open the Local folder,
> Then Origin, and delete all the files and folders inside.
Once done, then CLEAN BOOT YOUR PC and then log in back to the Origin client and check if you're able to launch the game.
To Clean Boot the PC, I would ask you to follow the below provided steps:
1. Beside your start button, you'll see a magnifying glass icon. Click on it to open search.
2. Type msconfig in the search box, and press enter to bring up the System Configuration window.
3. Click on the Services tab.
4. On the window that opens, check the box to Hide all Microsoft Services, then click the Disable All button to the right.
5. Click on the Start Up tab, then on Open Task Manager.
6. Let the Task Manager list populate (this can take a few seconds), then right-click and choose Disable on each of the start up programs listed.
7. Close the Task Manager window to return to the System Configuration window.
8. Click OK to save your changes, then restart your computer.
MANUALLY UNINSTALL ORIGIN CLIENT:
If you remove Origin completely, you will lose access and the ability to play any downloaded games and manuals until you reinstall Origin. This also means you risk removing files that validate whether your games have the latest patch content and more.
Once you remove these files, the next time you log into the Origin client, Origin will begin re-downloading all your games.
> Remember to back up files before uninstalling Origin
If you need to un-install and re-install Origin, but you already have fully installed Origin games,back up the following files:
1. From the Start menu, select Computer, and navigate through your hard drive—usually the C: drive—to Program Data, then Origin, and finally DownloadCache.
2. Find and copy the files named xxxxx.file_crcs to your Desktop, or somewhere safe.
3. Uninstall then re-install the Origin client and move the .CRC files back into the DownloadCache folder.
When you run the Origin client, Origin should not try to redownload your games.
How to uninstall the Origin client
You will need to edit your system registry and remove the folders in a two-part process. This will remove all traces of Origin from your system.
NOTE: Editing your computer's registry or files incorrectly can severely damage your operating system. We recommend having a computer professional perform these steps. If you are confident that you can edit your registry successfully, then carefully follow the instructions below.
Remove the Origin client files:
1. Select Computer from the Start menu,
2. Select the hard drive; by default, Origin is installed on the C: drive.
3. Select the Program Files folder; on 64bit systems, called Program Files (x86).
4. Right-click the Origin folder and select Delete.
> Backup your Windows registry:
1. Hold down the Windows key and press R.
2. Type regedit at the Run command and select OK.
3. Select File, then Export.
4. Under Export Range, select All.
5. Choose a location and name for the backup file, then select Save.
> Remove your Origin registry keys:
1. From regedit, expand the HKEY_LOCAL_MACHINE folder.
2. Expand the SOFTWARE folder, then the Wow6432node folder.
--- You might see multiple Wow6432node folders; find the one with an Origin folder in it.
3. Right-click the Origin folder and select Delete.
4. Expand the Microsoft folder.
5. Expand the Windows folder.
6. Expand the CurrentVersion folder.
7. Expand the Uninstall folder.
8. Right-click the Origin folder and select Delete.
> Remove your Origin program cache:
1. From the Start menu, select Computer.
2. Select the C: drive.
3. Select the ProgramData folder.
--- If this folder does not appear, press Alt, select Tools >Folder Options > View, then check Show hidden files, folders, and drives.
4. Right-click the Origin folder and select Delete.
Completing the steps above should completely remove the Origin client from your system."