Spore issues

Hi my name is Brian, for over a year now ive been going through loops trying to get logged into spore, i have given up and tried and again, and given up and tried again, im and now trying one again to get logged into spore to be able to use the Sporepedia, i have had no success in reaching a live agent for contact just an endless loop of torment through the ai chat bot. i have a recipt for spore which i purchased through steam then installed the ea app and installed spore through there, i have a cd key also for the game. i just wanna play.