Forum Discussion
Amart32_1
1 year agoRising Newcomer
Thank you for your reply. I tried clearing cache but it did not resolve issue. When I start the game, either from Steam or EA App, the "preparing game" screen displayed, then the EA App reappears back to the Play Game screen. All 4 apps, same result.
EA_cuervo
Community Manager
1 year agoThere might be a program or app preventing the game from running properly. To find out if this is the case, you can try a Clean Boot, as that will close all background programs that might be conflicting with the game and EA app: How to clean or safe boot your computer