Solved
The purchased game was not launched, why can't I get a refund?
As shown in the picture, my bill does not support refunds even though the game has not been launched. Unlaunched games can be refunded within 14 days, so why does it show that there are no eligible ...
It is possible/likely that you used a payment method that is not refundable or have refunded the game twice already.
It is probably best to discuss the available options with a support agent:
HELP ME CONTACT AN EA HELP ADVISOR
Thanks.
