Hi @Vancouvermom, @WowzahWow,
Often the problem lies on the main window, which pop up up after the start.
The important thing is the game has used the correct ports and shouldn't not be blocked by other programs -> example Gatekeeper (Mac) or Norton.
Look here
http://answers.ea.com/t5/Spore/Spore-Account-Creation-or-Login-Issues-FAQ/td-p/1428048/page/4
https://help.ea.com/sg/article/account-creation-or-login-issues/
I've added in this post some Mac tips
http://answers.ea.com/t5/Spore/Read-before-posting-Spore-MASTER-FAQ-2015-2016/m-p/4802582#U4802582
Keep in mind: This is an older game that is no longer being developed.
It may be that it is incompatible with the recent Mac models due to the chipsets. You can try it you're playing it via Boot Camp or use the VirtualBox.
If all this doesn't help fell free and contact a game advisor
You can try it on Live Chat, email, or phone
http://help.ea.com/en/article/contact-ea-help/
1. Click the following link: https://help.ea.com/en/spore/spore/
2. Make sure you are logged in with your Origin ID
3. Choose your country (take a look right side upper navigation groin)
4. Press the orange button below right side "Contact us"
5. Follow the steps
\Liz