Unlink defunct EA account from Xbox

Hi @TriggerCappy1, 

If you can log into the account yourself, you may be able to unlink the console from the EA account without needing the Support team. Try the steps outlined in these articles: 

1. I can't log in to my EA Account - Try using the connected account to login. There are other steps recommended also that may work.
2. Unlink your platform accounts from your EA Account -  Once in, this'll guide you through removing a connected account
3. How to update your EA Account - If needed, this will outline how to update the details on the EA account. 

If you hit a snag getting into the account, unlinking the console or with updating your EA account information on your own, there's no way around it; you'll need the help of the EA Help Support Team which means you'll need to pass the security checks. 

If you can pass the account security stage with them, they'll be able to help you make changes to the account information including updating the email registered to it. The opposite is also true though, if you can't provide enough accurate information to pass the verification stage, their hands will be tied.

Please work with them to proceed with the case. You can get back in contact them through the EA Help site:  https://help.ea.com/en/contact-us/new/

Thanks,

- EA_Lanna