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JRedlionJr's avatar
JRedlionJr
2 years ago
Solved

Xbox/Ea games file corrupted. "Sorry slugger..."

O.k. so tried the game via Xbox game pass and cloud play and liked it some downloaded the game.  Started a season locally, and game crashed while saving between innings maybe in the 6th game.  After over an hour quit and when tried to launch the following day, game opens with a "saving, do not turn off console" message, the says sorry slugger your saved data can't be loaded with the option to try again.  Will loop like this indefinitely.

I go into the game management, delete all my saved games and cached data, relaunch, same result.  Removing the game completely and reinstalling yields the same results.

The TWIST, if I remove the game and go back to cloud play, I can launch a game, play an elimination tournament for example (and win 😉 ) have it all save, get a prompt to install for best performance and accept.  When I reinstall, same error on loading of the Xbox profile.

I've looked all over the Xbox preferences, ea games literature and account info but there is no way I can find to "reset" my corrupted gamertag associated save so that I can launch the game locally.  

Any ideas or solutions?

super mega baseball 4
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @JRedlionJr 

    To confirm the Xbox cloud version works, however, the Xbox console version gives the error message. Are you using the same account in both settings or a different account on the console? 

    Also when you have a moment can we try the following steps?

    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

1 Reply

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @JRedlionJr 

    To confirm the Xbox cloud version works, however, the Xbox console version gives the error message. Are you using the same account in both settings or a different account on the console? 

    Also when you have a moment can we try the following steps?

    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

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