Forum Discussion

JRedlionJr's avatar
JRedlionJr
2 years ago
Solved

Xbox/Ea games file corrupted. "Sorry slugger..."

O.k. so tried the game via Xbox game pass and cloud play and liked it some downloaded the game.  Started a season locally, and game crashed while saving between innings maybe in the 6th game.  After ...
super mega baseball 4
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @JRedlionJr 

    To confirm the Xbox cloud version works, however, the Xbox console version gives the error message. Are you using the same account in both settings or a different account on the console? 

    Also when you have a moment can we try the following steps?

    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @JRedlionJr 

To confirm the Xbox cloud version works, however, the Xbox console version gives the error message. Are you using the same account in both settings or a different account on the console? 

Also when you have a moment can we try the following steps?

  • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
  • Remove any connected device, or additional USB's from the console then restart the Xbox and check
  • Check for updates 
  • Try the steps in our Connection and Advance Connection Guides 
  • Open you're Xbox NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • Persistent Storage 
    • Go to settings > Select Device & Connections > Then Blue-Ray 
    • Select Persistent Storage > Clear Persistent Storage 
  • Alternate Mac: 
    • Go to settings > Select General  > Then Network settings 
    • Go to advanced settings > Alternate Mac address > Select clear 
    • Select restart 

Recent Discussions