I can confirm I am having the same issue here. My RaceNet data was saved from prior to 2021 and I accidentally reset my RaceNet data and now I've lost all career access to the DLC, my tokens and my credits, meaning now I'm not getting what I paid
@PJTierneyCM I am pinging you since you're community manager for DiRT, I am hoping you can shed some very important light on this as people are now being forced to lose access to something they've purchased that was previously fine before 2021.
I hope you guys find an amicable solution to the matter. And quickly.
spent 2hrs on phone and text to Microsoft for them to tell me its a codemasters/ea issue Really Mad about this bug now I have lost progress in every mode from my team to the Historic class stuff
That's because it is RaceNet not picking up that you have the entitlements despite the game itself letting you know you have them.
You know it's not Xbox because it has given you the liveries and the DLC cars for the offline.
However, this information is not being sent to RaceNet and has locked everyone out of their tokens. It is 100% an EA/RaceNet issue and needs to be addressed soon because the lack of DLC for me is completely annoying because it's out of my hands now and I can't get it to work again because of this issue.
@PJTierneyCM Any chance of a response soon?
Hope they fix it soon Ive now lost progress across every mode due to being told to uninstall and reinstall by the people at microsoft
