Need For Speed: Most Wanted

I bought Need for Speed: Most Wanted on my EA account.
The base game is now missing from my library, but I still have add-ons.
When I search the game, it asks me to buy it again.
The game is also not visible on the web library.
Please restore the base game license to my account.

I Aldo have redeem code. When i use it, it shows me that code is using at same profile that im logged in.