Forum Discussion

Aneurysm94's avatar
3 years ago
Solved

Screen goes black during a race xbox

4 times today when I have been in races, the screen has went black for about 5 seconds.

I am on Xbox Series X, so what is causing this? this?

  • Hey @Aneurysm94 When you get a moment can you try any of the follow if you have not already?

    • Close other running games or apps, (for Series X|S also close others running in quick resume) 
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Remove then Readd Gamer Tag to console 
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

3 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hey @Aneurysm94 When you get a moment can you try any of the follow if you have not already?

    • Close other running games or apps, (for Series X|S also close others running in quick resume) 
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Remove then Readd Gamer Tag to console 
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 
  • Aneurysm94's avatar
    Aneurysm94
    3 years ago

    It only does it with Grid Legends, all my other games are fine.

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