Unable to download DLCs in Ultimate Edition

@EA_Groguet 

Please, can you escalate the issue so that the 'digital store/licences' team can check it with PlayStation?

Because the issue doesn't happen on Xbox despite the delisting. (Because with the Xbox code, the Seasons are automatically added to the library of owned DLC)

On PlayStation they weren't added automatically.

Thank you.

Kind regards.

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@c33c54f7244c5ce0 wrote:

Ciao e grazie per la risposta, quindi in parole povere, noi acquirenti siamo totalmente abbandonati... È sbagliato continuare a vendere un prodotto spacciato per completo senza informare i clienti... La serietà e professionalità sono la prima cosa.

P. S. Ma poi che senso ha che ti permettono di riscattare il dlc vip e Aston martin e non  l'ultimate upgrade edition, mah, boh! 

Hello and thanks for the answer, so put simply, we buyers are totally abandoned... It is wrong to keep selling a product passed off as complete without informing customers... Seriousness and professionalism are the first thing.

P. S. But then what's the point that they allow you to redeem the dlc vip and Aston martin and not the ultimate upgrade edition, mah, boh!

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I’m starting to wonder now why this forum ceases to exist, particularly as it’s trending - yet no one from EA is responding let alone it seems looking into the matter. We haven’t got what we have paid for. I say again, we can redeem everything on the Xbox version (I have a copy of Grid: Ultimate Edition for Xbox but we can’t redeem the season content for the PlayStation as the store page is blank). Why on earth has this not been resolved yet and why is it taking so long for a solution? 

Sto iniziando a chiedermi ora perché questo forum cessa di esistere, in particolare perché è di tendenza - eppure nessuno di EA sta rispondendo, figuriamoci sembra esaminare la questione. Non abbiamo ottenuto quello per cui abbiamo pagato. Lo ripeto, possiamo riscattare tutto sulla versione Xbox (ho una copia di Grid: Ultimate Edition per Xbox ma non possiamo riscattare il contenuto della stagione per la PlayStation poiché la pagina del negozio è vuota). Perché mai questo non è ancora stato risolto e perché ci vuole così tanto tempo per una soluzione?

So, after a few weeks I'm going again with spamming on EA chat. Either they will ban me or something will finally happen 🙂

𝕋𝕙𝕖 problem with inaccessible DLCs despite buying the Grid Ultimate Edition could be caused by many things. One big reason could be that the licenses for music, cars, or other content have expired, so the DLCs are no longer available. Delays in renewing these licenses after they expire could make the problem worse. Legal issues or problems with the licensing agreements might also stop the distribution of the game or DLCs. Money problems or disputes could mean that the licensing fees aren't paid, which leads to the game or DLCs being taken down. Changes in the rules or requirements for putting games and DLCs on platforms might also be the cause. Technical problems with the game or the places where you download DLCs could be stopping access to the DLCs. Misunderstandings between the people involved in the licensing agreements could also make things more complicated. The game might also depend on other services or platforms to host the DLCs, and if those services or platforms stop, it could cause problems. Meeting the agreements about when the DLCs should be available might also be hard because of problems. There could also be arguments about who owns the content or mistakes with the paperwork, which slows down renewing or starting up the licensing agreements. Changes in the rules or standards for putting out digital content might also affect the game or DLCs. Not following the rules, fights over agreements, money problems, problems with countries, stealing content, changing who owns the game or company, technical problems, or not enough people wanting the game or DLCs could also be reasons. A mix of these things, like legal, money, technical, or industry problems, might be why the DLCs don't work even though you bought the Ultimate Edition. Another thing to think about is how different places or rules could be affecting the game or DLCs. Different countries might have different laws or ways of doing things that could affect what you can buy in the game or where you can get it. Sometimes, places have stricter rules about what can be in games, so it takes longer to put them out. Also, what people want to buy can change from place to place, so that could also affect how the game or DLCs are sold. Thinking about these different rules in different places can help us understand why the problem might be happening and how to fix it.

𝕆𝕟𝕖 more thing to think about is how new technology or changes in how people play games could be making things harder. New things like different game systems, services to watch games, or ways to get games might make it harder to keep old games or their DLCs working. Also, new ways to stop people from stealing games or content might stop people who bought the game from getting what they paid for if they're not set up right. Understanding these changes in technology can help us understand why certain problems with the DLCs might be happening and how we can fix them. Another thing to think about is how companies that make the game might have to follow rules from the places that sell the game. Big companies like Sony, Microsoft, or Nintendo might have rules about what games or DLCs can be sold on their systems. These rules might say things like what's allowed in the game, how it's sold, or how much money the companies can make. If the game company and the people who sell the games have different ideas or problems, it might make the DLCs not work right. Understanding how these companies work together can help us understand why the DLCs aren't working even though they should be. However, it's also important to think about how the people who play the game feel about the problem and how the company that made the game is responding to it. Sometimes, if a lot of people are upset about something in the game, it can make the company want to fix it faster. If people who bought the game are saying bad things about it because they can't use the DLCs, the company might try to fix the problem sooner or tell people more about what's going on. Also, how the company deals with these kinds of problems can make a big difference. If they talk to the people who play the game, tell them what's going on, and try to fix the problem, it can help the players feel better about it. This can make people trust the company more and make them more likely to buy their games in the future. Understanding what people who play the game think can help the company make better decisions about how to fix the problem. By listening to what people say on websites, social media, or surveys, the company can learn what's making people unhappy and try to make it better. Talking to the people who play the game and being honest about what's happening can help the company keep its reputation as a leader in making people happy with their games.


Navigating the Path to DLC Accessibility: A Comprehensive Guide:

1. Checking Legal Stuff:

   • Work with the legal team to make sure our licenses for music, cars, and other game content are still good.
   • If any licenses are expiring or causing issues, discuss how to fix it with the legal team.
   • Help with making new deals or updating old ones so players can keep enjoying the game.

2. Looking at Agreements:

   • Talk to the team in charge of our agreements with other companies.
   • Understand the rules for using game content and make sure everything is up to date.
   • Make sure we don't miss renewing any agreements that might affect players' access to content.

3. Helping with Game Fixes:

   • Work closely with the development team to find and fix any problems with downloading extra game content.
   • Test the game thoroughly to catch any bugs that might be stopping players from getting what they paid for.
   • Make sure any issues are fixed promptly so players can easily access the extra content they bought.

4. Team Collaboration:

   • Arrange meetings where different teams can share ideas and help each other.
   • Make sure everyone knows how to communicate and work together to solve the problem.
   • Encourage everyone to come up with creative solutions to make players happy.

5. Talking to Content Providers:

   • Chat with companies that provide content for our game.
   • Work together to find solutions to any issues and ensure players can access the content they want.

6. Working with Platform Holders:

   • Collaborate with companies like Sony, Microsoft, or Nintendo to understand their rules for game distribution.
   • Make sure we're following the rules and address any platform-related issues affecting players.

I understand what you are saying, however there isn’t any conclusive proof on what is going on rather than speculation here as it seems to be falling on deaf ears so to speak. 

I hope if things are going on behind the scenes, then this can and should be communicated clearly to us. It’s odd how the DLC ‘Seasons’ can be accessed fine through Xbox but with PlayStation it just isn’t possible.

What we all would like to see is a fix to this particular issue.

If that were an issue, don't you think that the Season packs would also be unavailable on Xbox? There have been several reports that the downloads/unlocks still work on the Xbox platform, but not on Playstation. It's definitely a technical issue or an administrative one.

It can’t surely be a hard thing to fix. A timeframe would be ideal and/or that at least some word that a fix is on the cards.

So EA team is this just falling on deaf ears now? Can someone please engage 

Seems so. I won't be buying any more EA/Codies games from them until they do. Time to vote with my wallet.