I reinstalled the game and it still doesn't work. I do not want to do the other two options you suggested because everything else I have installed on my PC works fine so it cannot be the system. Also I am not that knowledgeable about computers and don't want to risk screwing up all my other games for this one.
In my initial post I asked if it would be possible for you to look at my account to see if you can determine what the problem is. If that is not possible do you have a chat online option or can I contact someone?
There really is basic connectivity issue with this game. I previously posted that a friend of mine pre purchased the deluxe edition and he has never been able to complete 18 holes whether it is solo or multiplayer. In multiplayer it always crashes after 5 holes. He is more PC savvy then I am and has tried everything including sending multiple tickets. The only difference between our systems is he runs Win 11 while I am Win 10.
I really enjoy playing this game but as I previously stated I find it hard to believe that a major company like EA cannot fix this problem. I have been playing Perfect Golf since 2015 and have never had a crash or problem starting the game and they had I believe two programmers. I also have 2K23 which in my opinion is inferior to EA Sports PGA but it works perfectly. I even still have TW 08 installed on my Win 7 PC and no problem there.