Forum Discussion

ScottyZEE3's avatar
ScottyZEE3
1 year ago

Can't play Masters - Game Crashes To Desktop Immediately After Intro Video

So we are now 1 year and 12 updates down the track and I still can't play The Masters Tournament in career mode - absolute disgrace and kind of embarrassing for a game which has the strapline: "Road to the Masters"!

Game works pretty flawlessly otherwise - 70 hours logged and have played most every course and no other issues with career mode - except for the Masters. I can play Augusta without any issues via Quickplay but every time I try to play the Masters in career mode, without fail, the game crashes to desktop right after the intro video. I am confident this is not an issue with Windows, graphics card or settings, or my hardware spec as I can replicate exactly the same behaviour on both my desktop and laptop - crash occurs immediately after the cheesy Masters video completes on both systems. This issue has been identified on this forum and others numerous times by others and there has never been an adequate response from EA - just unacceptable...

  • Platform: Steam (PC)

  • EA online name (in the EA App): ScottyZEE3

  • Are you getting an error message? No - straight-up crash to desktop.

  • Date this issue started (is it still happening?)? Since purchase (Dec 2023)

  • What are the exact steps we can follow to reproduce this? Try playing the Masters
  • If possible, share a Screenshot or Clip...
  • If on PC an EA Error Report ID (Steps here):

  • If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)

ea sports pga tour
technical issues

12 Replies

Show More
  • ScottyZEE3's avatar
    ScottyZEE3
    1 year ago

    Yes, I have tried those steps but, to be honest, most of them seem like fairly pointless recommendations if you had actually read my initial post. The game performs perfectly on two completely separate and different systems (PC and laptop)  except for the fact that it crashes to desktop at the exact same moment on both - at the end of the cut-scene video when I try to play the Masters Tournament.

    What would be the odds of this problem being caused by drivers (completely different hardware) or corrupt system or game files (completely separate systems)? It seems evident to me that this is a bug with the game or perhaps with my save game file or something  - it has to be something that is common across two completely separate and different systems. I know others have reported the same problem in the past.

    I am happy to try and work with you to get to the bottom of this issue with crash reports or anything else that might help but it would be good if you would make some more sensible suggestions.

    Thanks.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    1 year ago

    Hi @ScottyZEE3 

    To check, have you tried the following steps?

    Cheers!

Recent Discussions