4-Player Lobby Disconnection / Suspected Account Profile Desync (Xbox Series S)
Hi everyone, I am reaching out to the community and the moderation team to report a specific, repeatable matchmaking issue on Xbox Series S that appears to be tied to backend account data rather than local hardware. Currently, I am completely unable to play in 4-player lobbies, and I am hoping a Community Manager can escalate this to the technical team for a look at the backend. The Issue 3-Player Lobbies: Work perfectly with no latency or disconnection issues. 4-Player Lobbies: The exact moment a 4th player joins the lobby, everyone is instantly disconnected. How It Occurred The issue began after a full reinstall of the game. Matchmaking worked briefly until I attempted to join a lobby with one specific friend. The moment they joined, the connection crashed. Since that specific crash, my profile has been unable to host or join any 4-player lobbies, even when that specific friend is not online. Because the issue persists across different groups of players, it appears a corrupted matchmaking state or token may be stuck on my EA profile's cloud data. Troubleshooting Already Attempted To help narrow this down and save the moderation team some time, I have already thoroughly tested all standard local troubleshooting steps: Game Reinstalls: Performed a full 72GB game reinstall 4 times (this temporarily resolved it once, until the specific player conflict occurred again). Console Cache: Cleared the Xbox Series S local cache and performed a hard power cycle. Save Data: Deleted local console save data and cleared the "Reserved Space" multiplayer cache partition. Network: Power-cycled my home router/modem for 5 minutes to completely flush the NAT routing tables. Because the issue immediately returns upon syncing my profile, it strongly indicates a backend data conflict rather than a local network or console issue. Request for Escalation I have attempted to navigate the automated EA Help channels to request a manual Account Sync Reset to clear this matchmaking state, but I have been unable to reach a support advisor through the automated system. Could a Community Manager or Moderator please pass this case along to the technical or server team? I would be incredibly grateful for any help getting my EA ID investigated so I can get back to playing full rounds with my friends. Platform: Xbox Series S EA ID: dazedhorse Gamertag: dazedhorse Thank you for your time and assistance!4-Player Lobbies Broken (Backend Profile Corruption) & EA Help is a Dead End
I am posting this here because EA Help has made it completely impossible to speak to a human being. I am experiencing a game-breaking matchmaking bug on Xbox Series S that is completely isolating my profile from 4-player games, and I have absolutely no way to reach anyone at EA to fix it. The Issue 3-player lobbies work perfectly fine. The exact microsecond a 4th player joins the lobby, Everyone is instantly disconnected. How It Happened I previously did a full reinstall of the game. It actually worked temporarily after that, right up until I attempted to play with one specific friend. The moment they entered the lobby, the connection crashed, and my profile has been completely broken ever since. Now, even when that specific "problem player" is not online, I still get disconnected the moment any 4th player enters the lobby. This clearly indicates that the lobby crash injected a corrupted network token straight into my EA profile data, which is saved on EA's backend cloud servers. Troubleshooting Already Attempted To save the forum moderators from posting generic copy-paste advice, please know that I have already tried the following system-level steps: Performed a full 72GB game reinstall 4 times (which only worked once until the conflict happened again). Cleared the Xbox Series S local cache and performed a hard power cycle on the console. Deleted local console save data and cleared the "Reserved Space" multiplayer cache partition. Unplugged my home router for 5 minutes to completely flush the NAT routing tables. None of this works because the second the game boots up, it downloads my active, corrupted profile state directly from EA's servers. The Support Nightmare I tried to contact EA Help to ask an advisor for a manual backend Account Sync Reset to clear this glitched matchmaking token. However, the current support is nonexistent. The automated live chat is a useless bot that goes in infinite circles, refusing to route to a real person. To make matters worse, EA has shut down its support presence on X, leaving paying customers completely stranded with zero human utility. Is it possible for a Community Manager or Moderator to please escalate this to the technical team? My EA ID is effectively poisoned on your matchmaking servers, and I just want to be able to play a round of Ryder Cup golf with my friends.
Is PGA Tour on PC unplayable for others?
I have been having a problem with the game for some time now, that means I can't play the game. I tried to boot the game up, but when it tried to connect to the server, it just kept trying and would not connect. I exited the game, but now it says the game is still running in Steam. I try to stop the game, but it keeps staying "Stopping" but it doesn't work. I have tried all the help forums but nothing I have tried works. I can't even Uninstall the game as that option has been removed from the Manage tab in Steam. So I am stuck. I can't make it run, I can't uninstall it. Where do I go from here? For context, I have had this game since it first came out I have put in nearly 70 hours. I just don't know where to turn to and EA doesn't seem to offer personalised support beyond generic help article. Does anyone have any helpful suggestions?Black/Grey Screen
When opening the game the screen just stays black. it doesnt crash and it will stay there for hours, the only thing that happens is the screen turns slightly gray on occasions and the mouse will show and stay stuck in the center of the screen.. I have already attempted to do the following things with no success. Change the HardwareSettings.json file to ensure Graphic settings are set to the lowest as well as HDR being disabled. Boot PC in safe mode Run as administrator Disable Fullscreen optimization Use compalibility manager on Windows 11 alt + Enter to put in windowed mode cleared Ea app cache repaired/ verified game files (Have installed and uninstalled game three times) im sure ive done a couple of other things but cant remember right now All my GPU drivers are up to date i run plenty of games with higher PC requirements not sure why this game in particular is giving me trouble. I played this game when xbox cloud offered it on cloud gaming i finally buy it and its been a whole week of troubleshooting with no success. Thanks in advance for any support
