Forum Discussion

1 year ago

Solved

Code 23 error

I can no longer play this game because of a code 23 error. How can I fix it?

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technical issues

EA_Illium
1 year ago
Hey @prattlers

When you have a moment, can we try the following steps and check if the error or crash continue?

Repair your game via the EA App - Repair (Library > Tile Dots > Repair)

Clear EA App's Cache (Top Left Menu > Help > App Recovery)

Connection and Advance Connection Guides

Check for other applications that may be limiting EA App or Game performance

Close other running applications on your device

Run the System File Checker tool, then Check for Windows and GPU updates

Thanks!

Icon for EA Staff (Retired) rank

EA Staff (Retired)

1 year ago

Hi @prattlers, which platform are you on?

prattlers
1 year ago
I'm on PC. Today, the game crashed three times, and I have decided to stop playing it. I don't know what has happened. It ran perfectly until about three weeks ago.
- EA_Illium
  EA Staff (Retired)
  1 year ago
  Hey @prattlers
  
  When you have a moment, can we try the following steps and check if the error or crash continue?
  
  Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
  
  Clear EA App's Cache (Top Left Menu > Help > App Recovery)
  
  Connection and Advance Connection Guides
  
  Check for other applications that may be limiting EA App or Game performance
  
  Close other running applications on your device
  
  Run the System File Checker tool, then Check for Windows and GPU updates
  
  Thanks!
  - Jonnyblaze2006
    1 year ago
    @EA_Illium I am having the same issue. My career progress is gone and I can not start another career with my player because it gives me the error 23 message. Can I please get some help. I have followed every step listed above and nothings changed.

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