OK, HERE IS THE SOLUTION WHICH SOLVED BOTH ISSUES FOR MY SYSTEM ("getdeviceremovedreason" and no error crash using the EA App) I had with my brand-new PC I built within the last few days.
Here is my Build, BIOS and GPU Drivers with the most recent updates.
Windows 11 Education 64-Bit
MSI Z790 Tomahawk DDR4
Intel i7-13700K 3.4Ghz
Kingston Fury Beast 3600 MHZ (32GB *4 )128GB DDR4 (which is in the QVL List)
SAMSUNG 980 PRO SSD 1TB PCIe 4.0 NVMe Gen 4 Gaming (*2)
Thermaltake ToughPower 1000W
As you can see, excellent, recent and solid components, no reason to have any issues whatsoever.
As mentioned, I got both DirectX error messages "getdeviceremovedreason," which would crash the game to desktop, and the regular crash to desktop with no error whatsoever. It would happen to all games played through the EA App, which led me to believe it was an issue with the App, but it was not. And once it completely crashed my system and restarted it (which was concerning since it was brand new). When the crash rebooted my PC, the red light on my MSI motherboard remained on conspicuously long; upon review, that was the DRAM light, which would indicate something was wrong with the memory.
I went in the BIOS and realized the XMP Profile for both channels was on. I made sure it was off and went into the settings to make sure it said XMP: Disabled. I rebooted the PC and it has not happened in 2 days now.
TL;DR
DISABLE any XMP utility or anything that would modify the memory settings/speed of your RAM. The EA App does not handle it correctly and crashes the App to the desktop without justification.
Hope this fixes the issue for a lot of people cause it was so frustrating building a brand-new pc and being able to game for a max of 10-15 minutes before the game crashes for no logical reason.
