Forum Discussion

2 years ago

Solved

DirectX function "GetDeviceRemovedReason" failed

I keep getting the following error: "DirectX function "GetDeviceRemoved Reason" failed with DXGI_ERROR_DEVICE_RESET ("The device failed due to a badly formed command. This is a run-time issue; The ...

ea sports pga tour

technical issues

EA_Illium
2 years ago
Hey @LoCVeryThicc Thanks for reaching out to the community, When you have a sec give the following steps a shot:

Run the System File Checker tool, then Check for Windows and GPU updates

Repair the game files in the EA app. Go to the Library and find your game. Click the Manage icon, then click Repair.

Clear EA App's Cache (Top Left Menu > Help > App Recovery)

Check if any background applications are stopping the EA app or your game.

If this continues share a DxDiag file with us!

EA_Illium

EA Staff (Retired)

2 years ago

Hey @LoCVeryThicc Thanks for reaching out to the community, When you have a sec give the following steps a shot:

Run the System File Checker tool, then Check for Windows and GPU updates
Repair the game files in the EA app. Go to the Library and find your game. Click the Manage icon, then click Repair.
Clear EA App's Cache (Top Left Menu > Help > App Recovery)
Check if any background applications are stopping the EA app or your game.