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Aprilbeforemay's avatar
Aprilbeforemay
Rising Traveler
2 years ago
Solved

EA servers

Why do EA servers go down numerous times a day? Why do EA try to blame users it's their system and connection and nothing to do with EA? Can someone at EA elaborate please?
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ea sports pga tour
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hey @Katybee_1313 

    can we give the following a try on PS5 to see if we can help with this?

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Check for console updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Entering Safe Mode and Rebuild your PS database

    Cheers!

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hey @Katybee_1313 

can we give the following a try on PS5 to see if we can help with this?

  • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
  • Check for console updates 
  • Try the steps in our Connection and Advance Connection Guides 
  • Open your PS5 NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • Entering Safe Mode and Rebuild your PS database

Cheers!

Aprilbeforemay's avatar
Aprilbeforemay
Rising Traveler
2 years ago

Done this numerous times. It has nothing to do with anyone's set-up. It's an issue with EA servers.

How can every single user worldwide cut off at the exact same time??? They all can't have issues with their systems. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @Aprilbeforemay 

    Thanks for the additional information, to confirm do you see this with PGA Tour or any EA game you attempt to play?

    • Aprilbeforemay's avatar
      Aprilbeforemay
      Rising Traveler
      2 years ago

      Just PGA Tour. I don't have any other EA games. But I have other games I play online and I have never once been disconnected. 

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