Forum Discussion

Mickstudio1308's avatar
2 years ago

evian resort 2nd hole

Product: EA SPORTS PGA TOUR
Platform:Xbox Series S
Summarize your bug 2nd hole of the evian resort ball freeze
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? play the hole
What happens when the bug occurs? the ball freeze in the air
What do you expect to see? a normal shot

On the evian resort 2nd hole when you male the tee shot the ball freeze in the air like if the ball hit the ceiling of the course.

9 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @Mickstudio1308 Thanks for letting us know what you are running into with PGA Tour, can we try the following steps and check how often this continues?

    Spoiler
    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

    Cheers!

  • @EA_Illium It's a bit frustrating to have an answer like that for this type of bug. The only reason I write this post is to improve the game and help you find the bug. The fact that the ball hit an invisible ceiling on this hole doesn't belong to the restart of my console at all.
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi, @Mickstudio1308 Thanks for the feedback on this!

    To confirm we do pass on bug reports to our teams to be aware of and investigate further. 

    However, we also provide troubleshooting to see if it results in any change to the issue being reported. While personally I don't know what could cause this to happen, if trying different steps results in the issue no longer happening, or makes a change in the frequency at it which it happens might help the team narrow the issue down further. 

    While these might seem like they don't relate we do want to try and help resolve the issue, at least in the immediate future, while the team works on fixes long term. From personal experience, a workaround tends to come from trying various steps until something does help. 

    Hope this explains the response better!

  • @EA_Illium It's ok, the important things is that you forward the bug to the dev team. The bug happen for me at all the 4 round of the tournament. The tee off is very high altitude so when you hit a high shot off the tee it's like the ball goes to high for the game.
  • Ultrasonic_77's avatar
    Ultrasonic_77
    Hero
    2 years ago

    For what it's worth I just gave the hole a try on PS5 and hit a 48° Wedge onto the green without issue. It was obviously too long but I also tried a high lofted 9 iron to see if it hit a limit but it didn't.

  • Ultrasonic_77's avatar
    Ultrasonic_77
    Hero
    2 years ago
    @Mickstudio1308 Quick thought: do you possibly have a really high power player and club spec combination? Just wondering if this might be a factor in you possibly reaching a height limit...
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @Mickstudio1308 I wanted to reach out about this again, 

    Do you know if you're hitting a specific shot type or aimed over a certain part of the hole/shaped the shot a certain way when this happened?

    If you happen to have a video of it I can pass it on to the team. 

    Thanks!