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EpiCz_Izzy's avatar
EpiCz_Izzy
Seasoned Rookie
3 years ago
Solved

Fix for Dolby Vision issue on PC/LG OLED TV's

Seems there's still some people having issues and I see that some have suggested fixes and workarounds including but not limited to installing 3rd party software.  If you want to avoid installing mods, below is what I posted in OS forums and people understood it enough to get it to work for them.  EA mods, if you can share this as a solution I believe it would save you a lot of headaches as this same issue was never resolved for NFS Heat for PC.

If anyone here doesn't wanna deal with installing the mod to disable Dolby Vision, the only way around this is to connect your PC to a different TV or monitor that doesn't have Dolby Vision. Once the game boots up, change HDR from Auto to Disable and save your settings. You can then go back to playing it on your DV TV (assuming it's the LG}. I'm playing on an LG G1 myself and used this fix. You may also have to disable HDR in Windows just to get the game to load properly but once you've disabled HDR in game, having HDR on via Windows allowed the game to still load up with HDR on even though it was set to disabled in my game. Don't ask me why this happens. It just does. Good luck and I hope this helps. It's a PITA but it beats installing a 3rd party mod or going into the game folder to change settings.

  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hey Everyone, 

    We had an update rollout today, meant to address a few issues. For more information check the team message here.

    I wanted to check if this was still an issue for anyone.

    Thanks!

20 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago
    @BAILEYD Apologies this was meant to address issues with your EA app Avatar leading to the game crashing.

    The team is aware of the reports however and working on them!
  • Still immediate black screen of death for me on launch after the update.

  • CBlan1224's avatar
    CBlan1224
    3 years ago

    It's unreal that the game has been playable since Monday or Tuesday and we still can't even play it.

  • EpiCz_Izzy's avatar
    EpiCz_Izzy
    Seasoned Rookie
    3 years ago

    The latest patch addresses the Dolby Vision issue. Thanks mods and devs for quickly resolving this. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hey Everyone, 

    We had an update rollout today, meant to address a few issues. For more information check the team message here.

    I wanted to check if this was still an issue for anyone.

    Thanks!

  • after the update, game feels slugish now. went into the challages and it is super slow. take about 1 minute to register your selection, then another minute to register your mode and then you just sit at the screen to select which challage you want. i hear the button being pressed in game but no response from the game to start the challange.

  • Open the LG OLED TV settings menu> all settings>general>devices>HDMI settings>HDMI deep color>turn it off. This disables Dolby Vision.

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