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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
1 year ago

Hey @alanst167 

Can we try the following when you have a moment?

Spoiler
  • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
  • Check for updates 
  • Try the steps in our Connection and Advance Connection Guides 
  • Open you're Xbox NAT Type
  • Persistent Storage 
    • Go to settings > Select Device & Connections > Then Blue-Ray 
    • Select Persistent Storage > Clear Persistent Storage 
  • Alternate Mac: 
    • Go to settings > Select General  > Then Network settings 
    • Go to advanced settings > Alternate Mac address > Select clear 
    • Select restart 

Also to check do you play on more then one platform?

Thanks!

alanst167's avatar
alanst167
1 year ago

everything ok on the 1st part will check the following later

  • Persistent Storage 
    • Go to settings > Select Device & Connections > Then Blue-Ray 
    • Select Persistent Storage > Clear Persistent Storage 
  • Alternate Mac: 
    • Go to settings > Select General  > Then Network settings 
    • Go to advanced settings > Alternate Mac address > Select clear 
    • Select restart 

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