Forum Discussion
EA_Illium
Community Manager
10 months agoHey @alanst167
Can we try the following when you have a moment?
Spoiler
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
Also to check do you play on more then one platform?
Thanks!
10 months ago
everything ok on the 1st part will check the following later
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
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