Jordan Speith driver spec not appearing in bag after buying from store

Product: EA SPORTS PGA TOUR
Platform: PC
Summarize your bug Purchased, Jordan Spieth’s driver spec but not appearing in my bag.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Buy Jordan Spieth’s driver spec for the store and see if you can equip it to your driver. It’s not there despite me paying 18000 to get it
What happens when the bug occurs? Spec not appearing in my golf bag when I go to my driver specs
What do you expect to see? Jordan Spieth’s spec, able to be applied to my driver.

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Same as other posts, bought 2 lots at 18k each, and they don't appear, but they take the money. Extremely frustrating... Uninstalling and reinstalling do not work to fix it.