Forum Discussion

applejacks123's avatar
2 years ago
Solved

Needing to reset my EA account password to access PGA

Can’t connect to ea servers on the new pga tour road to the masters. Can’t even create my own character and start my progress. Anyone know the reasoning?
  • EA_Barry's avatar
    EA_Barry
    2 years ago

    @applejacks123 @JulienBizzle @CaptainBroBro @JaguarSTL 

    Please try the following steps:

    1. Go to help.ea.com
    2. Click Log In.
    3. On the pop-up window that appears, choose to log in with your PlayStation Network account or Xbox Live account depending on your platform by clicking the relevant icon.
    4. Another pop-up will appear for the platform you chose. Log in using your sign-in details for that account.
    5. If the account you sign into is linked to an EA Account, you’ll now be logged in on EA Help where you can view your account information.
    After logging in, if you want to update your email address:
     
    1. Click Accounts > Change email address to make updates in the EA Account Settings portal.
    2. We’ll send a verification code to your registered email. Enter the code in the pop-up window to change your email.
    If your login credentials have expired. Good news: all you need to do is reset your password on EA.com.

    Try resetting your EA Account password. This helps in most cases. 
     
    How to get ahold of us

    Please follow the steps on this page: https://help.ea.com/en/help/faq/using-ea-help/

    Once you do, you'll get the option to speak with one of our advisors who will do what they can to get you back into your account.
     
    Thanks.

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