Forum Discussion

bennnscfc98's avatar
3 years ago

No access to online modes (PS5)

Product: EA SPORTS PGA TOUR
Platform:PlayStation 5 Digital Edition
Summarize your bug I cannot access the competitive or social modes, when I try to click on the mode it just says something is wrong
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try access online
What happens when the bug occurs? Pop up comes on & says something is wrong & doesn’t let me access modes
What do you expect to see? The online modes

I cannot access the competitive or social modes, when I try to click on the mode it just says something is wrong

I have tried to uninstall/reinstall game.

5 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @bennnscfc98 Can we try the following then check if you continue running into this error?

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for updates 
    • Restore Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

    Thanks!

  • JMcBrown's avatar
    JMcBrown
    3 years ago

    Having the same issue, nothing listed has worked.  Mildly frustrating to say the least.


  • @bennnscfc98 wrote:

    Product: EA SPORTS PGA TOUR
    Platform:PlayStation 5 Digital Edition
    Summarize your bug I cannot access the competitive or social modes, when I try to click on the mode it just says something is wrong
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Try access online
    What happens when the bug occurs? Pop up comes on & says something is wrong & doesn’t let me access modes
    What do you expect to see? The online modes

    I cannot access the competitive or social modes, when I try to click on the mode it just says something is wrong

    I have tried to uninstall/reinstall game.


    I am having the same issue.  Only with EA Sports PGA Tour.  No other game is affected including other EA titles.

  • Afro_Pub_Jumper's avatar
    Afro_Pub_Jumper
    3 years ago

    @Afro_Pub_Jumper wrote:

    @bennnscfc98 wrote:

    Product: EA SPORTS PGA TOUR
    Platform:PlayStation 5 Digital Edition
    Summarize your bug I cannot access the competitive or social modes, when I try to click on the mode it just says something is wrong
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Try access online
    What happens when the bug occurs? Pop up comes on & says something is wrong & doesn’t let me access modes
    What do you expect to see? The online modes

    I cannot access the competitive or social modes, when I try to click on the mode it just says something is wrong

    I have tried to uninstall/reinstall game.


    I am having the same issue.  Only with EA Sports PGA Tour.  No other game is affected including other EA titles.


    I am also on PS5

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