Online ranked round stats don’t get recorded
Product: EA SPORTS PGA TOUR Platform:PlayStation 5 Digital Edition Summarize your bug Online ranked leaderboard does not record stats. For example if I get 4 wins and 1 loss the leaderboard does no...
Forum Discussion
My online games are not registering on my record, I’ve played 13 games and only 5 registered
EA_Illium
Community Manager
Community ManagerHI @Zeesworld Which 5 matches got recorded? The first, last, or random?
@EA_Illium wrote:HI @Zeesworld Which 5 matches got recorded? The first, last, or random?
I can tell you it's random. I can also tell you it's happening way more frequently since the recent patch. The odds of a match counting are now less than it not counting. I came to this forum to report the same issue.
I’ve played at least 15 matches and 4 of them counted.. my friend played two today and neither counted. We’re gonna not play for a little while and wait for it to get fixed, it’s ridiculous.. How long can this possibly go on…
@duke2094 wrote:I’ve played at least 15 matches and 4 of them counted.. my friend played two today and neither counted. We’re gonna not play for a little while and wait for it to get fixed, it’s ridiculous.. How long can this possibly go on…
Me and my friends have stopped playing too. No point in playing online ranked if they're not actually ranked.
We are way beyond 5 at this point. Why Dont you guys play 6 online games and see how many register.. I am short about 70 wins at this point. Online has become a joke. Glad that we can play 16 people now with the matchmaking but wow you guys have drop the ball on this.
Here is a pick of tonight’s misery that didn’t count
Same for me on Xbox. Earlier I went 27 - 1 - 0 in two online matches and got rewarded zero wins. There seems to be a pattern to it.... if I lose a game everything gets counted. Had a 14 -0 - 0 round and a 12 - 0 - 0 that didn't get counted yesterday and several matches from smaller lobbies as well.
This is insane…. Doing everything on my power to be a top competitor online..tell me how I can succeed if your not registering wins and losses online!!!!!!!!!! Fix this * or it’s 2k golf from now and forever!!’
- @Zeesworld What does your record look like?
- EA_Illium
Hey Everyone,
I wanted to update this thread, that the latest patch 7 should now be fixed.
Can anyone confirm if they are still running into this issue?
Thanks!
- @Zeesworld Mate. Its a joke. I get -10's on the weeklys and finish missed rank. Its * poor.
- EA_Illium
Hi Everyone,
Thanks for letting us know what you are experiencing with PGA Tour.
You can try running through our connect troubleshooting to see if the stats update:
SpoilerXbox:
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
PlayStation:
- Verify you signed into your PSN account
- Check for updates
- Restore Licence
- Try the steps in our Connection and Advance Connection Guides
- Open your PS5 NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Entering Safe Mode and Rebuild your PS database
PC:
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- Run the System File Checker tool then Check for Windows and GPU updates
- Check for other applications that may be limiting EA App or Game performance
- Connection and Advance Connection Guides
- Untick the options in LAN Settings (make sure nothing is checked under Proxy Server)
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
If you are still seeing Online stats not track correctly please let us know the following
- Which game mode are you playing? (Career, Online, Tournaments, etc)
- Are you getting an error message?
- Have you tried restarting the game or playing a different mode and returning?
Also, if you have not please also let us know the following...
Platform:
PSN ID/Xbox GT:
Date this issue started (is it still happening?)?
Is anything else happening?
Please share any steps you've tried to far to resolve the issue:
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)
Cheers!
I have had 5 games not register in season 4. They were when I was 13-2, 12-1-1, 10-1-1, 7-0 and a 3-5-1.
funny mine really weren’t registering on 4 of my better matches. Just my luck.
