Online ranked round stats don’t get recorded

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@EA_Illium wrote:

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Requesting Information

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Hi Everyone,

Thanks for letting us know what you are experiencing with PGA Tour. 

You can try running through our connect troubleshooting to see if the stats update:

Xbox:

• Quit the game and other running apps from Quick Resume (For Series X|S consoles)
• Remove any connected device, or additional USB's from the console then restart the Xbox and check
• Check for updates 
• Try the steps in our Connection and Advance Connection Guides 
• Open you're Xbox NAT Type
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

PlayStation:

• Verify you signed into your PSN account
• Check for updates 
• Restore Licence
• Try the steps in our Connection and Advance Connection Guides 
• Open your PS5 NAT Type
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
• Entering Safe Mode and Rebuild your PS database

PC:

• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Repair/Verify your game based on which client you are launching from
• EA App - Repair (My Collection > Tile Dots > Repair)
• Run the System File Checker tool then Check for Windows and GPU updates  
• Check for other applications that may be limiting EA App or Game performance
• Connection and Advance Connection Guides 
• Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) 
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

If you are still seeing Online stats not track correctly please let us know the following 

- Which game mode are you playing? (Career, Online, Tournaments, etc)

- Are you getting an error message?

- Have you tried restarting the game or playing a different mode and returning?

Also, if you have not please also let us know the following...

Platform:

PSN ID/Xbox GT:

Date this issue started (is it still happening?)?

Is anything else happening?

Please share any steps you've tried to far to resolve the issue:

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)

Cheers!

 

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Another generic auto reply is insane. 

Did nothing, so I went online played to games and they counted. 3rd game we finished the 18th hole and another win is what I was looking forward to. But Noooo.  For the first time it kept sending us back to t off.  So I did.  Then again was sent back to t off and again and again and again.   This is crazy.  Here is a picture of games played I season 1 and here is a picture of games played season 4 so far.  Guys you have a serious issue going on.  Maybe you got hacked by 2k and are trying to sabotage ea golf. Whatever it is. This has been a complete waste of money and energy and won’t touch this game till you drop a patch please look at the difference in gp season 1&4 it’s not because we all stopped playing. 

Tried this, didn’t work. 

So far this evening 

1 game out of 5 didn’t register as a game played for me in the online 9 hole lobbies. No points.

will stream it for you if it will help, but clearly it’s happening a lot 

Xbox sx

GT:ADS316