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YoUglyAssMom's avatar
2 years ago
Solved

Opened a Pack but didn’t get all the rewards

I finished the first part of the Adidas Sponsor Challenge and accumulated 15/15 stars, then went to open the pack but i didn’t receive all the hats only got two out of the four. Tried restarting the game and finishing the adidas challenge but still didn’t get the full set of rewards

  • Hey @YoUglyAssMom 

    Unfortunately, missing items are not something we can look into here on Answers HQ. I would recommend reaching out to our support for further assistance. 

     

    For more info on how you can set up a case with the team, check out the following article on the EA Help site: 

     

    How to use EA Help

     

    Cheers!

     

1 Reply

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @YoUglyAssMom 

    Unfortunately, missing items are not something we can look into here on Answers HQ. I would recommend reaching out to our support for further assistance. 

     

    For more info on how you can set up a case with the team, check out the following article on the EA Help site: 

     

    How to use EA Help

     

    Cheers!

     

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