Forum Discussion
Hi @petterlol Thanks for letting us know what you are running into, would it be possible to get a bit more information?
Platform:
PSN ID/Xbox GT:
Region:
Are you getting an error message?
Date this issue started (is it still happening?)?
Is anything else happening?
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag
Cheers!
- 2 years ago
I have pre-loaded the files however the play button is greyed out. It says "Coming April 7". When I go to downloads, I see an "unscheduled" update but when I click download, it says "app not released yet".
- EA_Illium2 years ago
EA Staff (Retired)
Hi @jeremystyl3 To confirm did your pre-order the deluxe edition?
If so can you try the following?
- Check for other applications that may be limiting EA App or Game performance
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- EGS - Repair (Library > Tile dots > Manage > Verify)
- Steam - Verify in your library
- 2 years ago
thanks for trying to help. I have attached screen shots showing deluxe as well as all files verified. I have also checked and there is nothing running that should be impacting it and I cleared the EA cache as well. I have also attached a shot of the game in my steam library with the play button greyed out.