PGA Steam Deluxe Edition - no early access missing pre-order items
I have Deluxe edition on Steam and i cant play the game. There is no launch option even tho it is 04.04
Forum Discussion
One interesting thing of note, I purchased the game from Amazon and while it shows the deluxe version in the game info, when I look at the steam store, it only shows the standard edition as being in my library, with the option to buy the deluxe version. Is it possible that EA sent Amazon the wrong codes?
EA_Illium
EA Staff (Retired)
EA Staff (Retired)HI @jeremystyl3 To confirm did you only get one code from Amazon (either on the purchase page or in a follow-up email)?
Also to confirm the code you entered is it the same one you can find on your Amazon digital page?
- Go to: https://www.amazon.com/yourgamesandsoftware
- Sign in to the amazon account that purchased the Digital Game
- You will see a list of digital games you've purchased (Each purchase will show the game name, platform, CD Key, and date purchased.)
- You can find the CD key here to redeem
Does it look like this?
Hi yes, that is correct. I just received the one code and entered it on steam as normal. The amazon receipt (and the price I paid) shows deluxe edition but for whatever reason, it seems to not be. I have started a ticket with help as well case number 141270732.
I have the exact same issue and I too purchased from Amazon. Steam says EA Sports PGA tour however when I go into my EA account, the EA page says "Deluxe edition pre-ordered through Steam.and that the game will be available April 7. This was one of the main reasons I could justify getting the deluxe edition. I also submitted a ticket but have not hear back anything as of yet.
This is the same for me. I purchased the deluxe edition for the extras as well as the extra few days of pre-play before release. It's very frustrating not being able to get one of the main reasons for paying for the upgraded version.
I have the same problem, except mine shows Deluxe version in Steam. The play button is grayed out and says it won't be available until 4/6.
@EA_Illiumhas there been any solutions found for this issue?
Not for me, guess I'll just have to wait until midnight. Last time I'm preordering through Amazon because you can't get a refund from them. Very frustrating.
According to Amazon customer service, they get the keys straight from EA so I'm not sure why or how things got so messed up
I wonder if this is just an Amazon thing. The only reason I pre-ordered from them is that I had a $45 gift card that I used. I was wondering if I actually got a deluxe version key but when I check the EA app it says that I have the deluxe version pre-order through Steam but it also says that it unlocks April 7. Haven't heard anything from EA support.
I just checked my EA app and it says the same thing. I also used amazon because of a gift card. Same as far as support. This board was the closest I've gotten to hearing from anyone.
The game unlocked on 4/7 however the only items I received in the deluxe edition rewards section where the points and XP. I do not have Madden or any of the other pre-order bonuses. @EA_Illium Can you or someone please help me find a solution? I have already not received one of the "perks" for buying the game early and now I am missing content on top of this. I have restarted steam/ ea/ and my computer and nothing is showing up. All in all this has been a disaster of an experience.
Exact same thing with me. This preorder has been a real problem. I submitted another ticket, hopefully this gets resolved.
@EA_Illiumand anyone at EA, I still have not received any items due to me and I have still not gotten any help from the tickets that I have put in. Can someone please help? I saw another thread of people ordering from best buy and game stop not getting the pre-order bonuses as well. There is also someone who posted a 1 star review on amazon as to not having gotten the bonuses also. This is getting ridiculous at this point as it has been a week and nobody is really helping and there is no solution to our issues.
