Forum Discussion
According to Amazon customer service, they get the keys straight from EA so I'm not sure why or how things got so messed up
I wonder if this is just an Amazon thing. The only reason I pre-ordered from them is that I had a $45 gift card that I used. I was wondering if I actually got a deluxe version key but when I check the EA app it says that I have the deluxe version pre-order through Steam but it also says that it unlocks April 7. Haven't heard anything from EA support.
- 2 years ago
I just checked my EA app and it says the same thing. I also used amazon because of a gift card. Same as far as support. This board was the closest I've gotten to hearing from anyone.
- 2 years ago
The game unlocked on 4/7 however the only items I received in the deluxe edition rewards section where the points and XP. I do not have Madden or any of the other pre-order bonuses. @EA_Illium Can you or someone please help me find a solution? I have already not received one of the "perks" for buying the game early and now I am missing content on top of this. I have restarted steam/ ea/ and my computer and nothing is showing up. All in all this has been a disaster of an experience.
- 2 years ago
Exact same thing with me. This preorder has been a real problem. I submitted another ticket, hopefully this gets resolved.
- 2 years ago
@EA_Illiumand anyone at EA, I still have not received any items due to me and I have still not gotten any help from the tickets that I have put in. Can someone please help? I saw another thread of people ordering from best buy and game stop not getting the pre-order bonuses as well. There is also someone who posted a 1 star review on amazon as to not having gotten the bonuses also. This is getting ridiculous at this point as it has been a week and nobody is really helping and there is no solution to our issues.