Hi Everyone,
Would it be possible to get additional information on this?
Platform:
PSN ID/Xbox GT:
Region:
Are you getting an error message?
Date this issue started (is it still happening?)?
Is anything else happening?
Please share any steps you've tried to far to resolve the issue:
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag
Also, if you have not try the following steps depending on your platform:
Xbox
Spoiler (Highlight to read)
Quit the game and other running apps from Quick Resume (For Series X|S consoles) Remove any connected device , or additional USB's from the console then restart the Xbox and check Check for updates Try the steps in our Connection and Advance Connection Guides Open you're Xbox NAT Type Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) Persistent Storage
Go to settings > Select Device & Connections > Then Blue-Ray Select Persistent Storage > Clear Persistent Storage
Alternate Mac:
Go to settings > Select General > Then Network settings Go to advanced settings > Alternate Mac address > Select clear Select restart
Quit the game and other running apps from Quick Resume (For Series X|S consoles)
Remove any connected device, or additional USB's from the console then restart the Xbox and check
Check for updates
Try the steps in our Connection and Advance Connection Guides
Open you're Xbox NAT Type
Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
Persistent Storage
Go to settings > Select Device & Connections > Then Blue-Ray
Select Persistent Storage > Clear Persistent Storage
Alternate Mac:
Go to settings > Select General > Then Network settings
Go to advanced settings > Alternate Mac address > Select clear
Select restart
PlayStation
Spoiler (Highlight to read)
Clear the systems cache ( Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch ) Verify you signed into your PSN account Check for updates Restore Licence Try the steps in our Connection and Advance Connection Guides Open your PS5 NAT Type Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) Entering Safe Mode and Rebuild your PS database
Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
Verify you signed into your PSN account
Check for updates
Restore Licence
Try the steps in our Connection and Advance Connection Guides
Open your PS5 NAT Type
Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
Entering Safe Mode and Rebuild your PS database
PC
Spoiler (Highlight to read)
EA App's Cache (Top Left Menu > Help > App Recovery)
Repair/Verify your game based on which client you are launching from
EA App - Repair (My Collection > Tile Dots > Repair)
EGS - Repair (Library > Tile dots > Manage > Verify)
Steam - Verify in your library
Run the System File Checker tool then Check for Windows and GPU updates
Default your game to the high-performance GPU, AMD Settings | Nvidia Settings | Windows Settings
Check for other applications that may be limiting EA App or Game performance
Cheers!
EA Staff (Retired)
