PGA Tour Shuts Down My PC

PinarelloFP3
3 years ago
Hello Barry,
I did exactly what you mentioned in your previous post. I'll give you a bit of background info on my PC skills. I have an Associates on Electronics Engineering so I consider my PC skills slightly above average and I can follow instructions to the letter:
Try the following steps:
Download and install any available updates from the Alienware website: [ Done ]
Download and install all available Windows Updates: [Done]
Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
[Done]
Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
[Done]
The results were: SFC was ran and some corrupted files were found and repaired. Tried running the game again and the PC shut down after getting to the start of the clubhouse and the announcers. Then performed a clean boot: This time I got to the tee box on Augusta Number 1 and then the PC shut down. Then put everything back the way it was and I got to finish Augusta Number 1 (bogey BTW, not bad for my first try with a new X-Box controller). Then, you guessed it, the PC shut down again.
Fortunately the Alienware PC is not the only computer in the house so I can follow instructions from my laptop while working on the Alienware PC. I did run an (MSinfo3232.exe) and have attached it here. Perhaps it will help. I really want to like this game, but I am running out of options here.
Surfing the web, watching YouTube videos, streaming on all platforms are not a problem.
Just playing this game is. Also, it's the only game I have right now on the Alienware PC. I have not downloaded any others for fear it may be the same thing.
I very much would appreciate any support you can send my way.
Regards,
Luis Munoz (PinarelloFP3)
Alienware msinfo32 4-25-23.txt2 MB
- cdmattax
  3 years ago
  @PinarelloFP3 Luis,
  It does appear from the file you uploaded that you have more than the recommended spec to run this game. What video resolution are you attempting to use and have you tried using a lower resolution to see if you get any different results? It might clue you in to which component on your machine is causing the shutdown.
  - PinarelloFP3
    3 years ago
    cdmattax,
    Thank you for your kind reply! I have determined that it is not a software issue. I downloaded and installed another golf game from 2K Sports which I already have on my PS4. I thought for sure it would run and not shut down the Alienware. But alas, it was not to be. The same exact thing happened! So the issue must be with the GPU, even though the pertinent tests showed no issue. The machine can run YouTube videos for hours on end, I can have multiple large files downloading, while streaming Netflix and I can't get the thing to replicate the issue. But if I do as much as try to get past the first hole at Augusta with nothing else running in the background....BAM!! You are a NO-GO at this station!!
    After my previous post I went on the phone with Dell Tech Support. They went as far as resetting the entire Windows software to no avail. I deleted and downloaded the game yet again (third time today downloading 45 MB!!) and still no joy. I just unboxed and started up the PC this past Saturday 4/22/23. So after spending the entire day trying to get this to work, I am going to demand a replacement unit. I am not going to continue messing with it, I just want it replaced.
    If by some astronomically improbable fluke the replacement unit behaves the same way, that will be the end for Dell and me.

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