Forum Discussion

RonPiskorik's avatar
2 years ago
Solved

Private Match won't let me start game. Kicks me back to main menu.

Product: EA SPORTS PGA TOUR
Platform:PC
Summarize your bug I can't get into Private Match anymore. I get kicked back to main menu when others in the game go to the tee. It used to work for me but stopped working a few days ago.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Need to get remote access to my computer and try to join a private match.
What happens when the bug occurs? I have to play alone.
What do you expect to see? Someone to try to contack me and try to solve the problem.

Someone please respond with a way to get help.

  • I found that my graphics driver wasn't getting updated as it was on my old computer.  I got the newest driver and it seems to have solved the problem.  The ptivate matches are working all the time.  The online matches ocassionally go back to the main menu but that may be due to one of the other players not connecting.

10 Replies

  • I can get into a game now but I still get kicked back to the menu sometimes.  It seems to be random but it is still happening.

  • happening to me too. 

    first I am having an issue that no friends are in my lobby yet my friends can invite me.

    when screen freezes at about 85% loading.

  • RonPiskorik's avatar
    RonPiskorik
    2 years ago
    It actually got worse after the update. Twice yesterday the game crashed all the way to the desktop when the online game was loading.
  • RonPiskorik's avatar
    RonPiskorik
    2 years ago
    @ronpiskorik It is happening with Online matches also. I played two matches then was kicked to menu trying to start the next three matches. This is getting frustrating. It took two tries to start my daily game with my friends this morning. They got to the tee while I was sent back to the menu. Can someone from EA look at my computer and try to find out why this is happening? I get no error messages to report. Someone needs to log on to my computer and run a debugging program to trace the problem.
  • RonPiskorik's avatar
    RonPiskorik
    2 years ago

    @ronpiskorikI rebooted and was able to play two more online Ryder Cup Pro matches. Tyied three times to play another one and went back to menu twice and crashed to desktop on third try. I am going to reboot and try again.

  • RonPiskorik's avatar
    RonPiskorik
    2 years ago

    After reboot kicked me back to main menun on first try.  Played two more online matches after that.  It is just random.  I tried to play a private match this morning and got kicked back to main menu three times. 

    There are no error messages so the only way to find the problem is for someone to log on to my computer and use a debugging program to find what is causing the problem.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @RonPiskorik 

    When you have a moment can we try the following steps and check for any changes?

    If this continues would it be possible to get the following?

    • If possible, share a Screenshot or Clip...
    • If on PC, please share a DxDiag and an EA app Error ID

    Hi @ee345zoiyklb 

    Would it be possible to get the following info, and to try the steps above as well?

     

     

    • Platform:
    • PSN ID/Gamertag:
    • Are you getting an error message?
    • Which modes does this happen in?
    • Does this happen when loading into a specific more or performing an action in a mode?
    • Does this happen to any other account on the device?
    • How long are you playing until this happens?
    • Are you playing from the device's internal storage or an external drive?
    • What type of network are you using? (Wired, Wireless, Hotspot)
    • Is anything else happening?
    • Please share any steps you've tried to far to resolve the issue:
    • If possible, share a Screenshot or Clip...
    • If on PC, please share a DxDiag and an EA app Error ID

    We can use this information, to help make the team aware of the issue and to further investigate. 

     

    Cheers!

  • I found that my graphics driver wasn't getting updated as it was on my old computer.  I got the newest driver and it seems to have solved the problem.  The ptivate matches are working all the time.  The online matches ocassionally go back to the main menu but that may be due to one of the other players not connecting.