Re: Needing to reset my EA account password to access PGA

Same issue.  I reset my password 25 times and still can't connect.  

When will this be fixed? I have followed some of the suggestions on here and amazingly it has actually made things worse. Previously I simply couldn't play this game apart from quick mode because it wouldn't connect to the EA server. Following some of the advice on here I now can't play ANY EA game online. It's an absolute disgrace. 

Telling people to unlink accounts, reset passwords and so on just doesn't cut it I'm afraid, it's not good enough.

The funniest thing of all is I didn't even buy this game. I'm trying to play the trial as I'm entitled to as part of my EA Play membership. And I'm seriously annoyed what this is after doing to the rest of my EA games so I can't even imagine how the people who actually spent money on this feel.  

HI @jsqprtheone @BreakingPar14 @cmc_117_ 

If you are still running into issues, please reach out to our support for them to have a further look into your account. 

1. Click Contact Us.
2. Select the EA app or Origin depending on the platform you have.
3. Select Manage my account > Can’t log in.
4. Click Select contact option.
5. Tell us your name and your email address, then click Next.

• If you know the email on your account, you can put that in here. If you don’t, just use your current email.

Cheers!

Have opened a case looking for refund. Surprise suprise have had no response 

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@buggycfc wrote:

Have opened a case looking for refund. Surprise suprise have had no response 

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If you have the console version, you'll need to contact the retailer the game was purchased from to inquire about a refund. If you have the PC version, an advisor should be responding soon.

Much the same problem here.

Platform:  PS5  (we have 2 of them each with PGA tour downloaded)

Online ID me Zipper99ih, wife Jess99hw

Are you getting an error message? (what is it)   NO

Are you crashing?   NO

Is anything else happening?   Our accounts are linked in The EA app.  Only one of us can play at a time as it kicks the other from the EA network when we both try to connect.  The worst part is the first time she booted, she was looking at my character and could not create her own character under her account.  

What steps have you tried so far b to resolve the issue?  Deleting and reinstalling game software, tried to unlink accounts in EA.com (wouldn't unlink, and not sure thats the issue)  Got into a help chat at EA, rep tried to send verification e-mail but e-mail wouldn't come through so he tabled the case.  

So sad, wife and I can't play together with our friends like we have been playing Rory for the last 3 years.

It's a digital copy bought from yourselves

Downloaded online

Also when I go on your refund page it says I have no games eligible. Why is that? 

After the endless loop of QR screen to change password, i unlinked my PSN info from my old EA account and decided to start from scratch and create a new EA account with my current PSN info and it finally linked. Hopefully this might help someone. 

@buggycfc 

If you have the PC version and purchased it through the EA App, you can contact an advisor to see if you qualify for a refund. 

If you're on the console version, it would have been purchased through the PlayStation or Xbox store so you'd need to contact their support to see if a refund is available.

This is what I am trying to do but can't unlink the PSN account in the EA.com account. How did you unlink the psn account in EA?  I can see the accounts I have (2 for 2 Playstations) but need to unlink one of them and it won't let me select one and unlink it.

We used to play Rory with 2 PS4's and 2 Rory disks, both PSN accounts linked to the same EA account, no problem.  Now we can't do that with PGA Tour.  When she logs on her PS5, it disconnects me from the EA network while I'm playing  and starts with my character on her PS5? 

Nothing works and this is * garbage

This is really starting to * me off. All the links are circular. How about a phone number so I can actually talk to someone? 

I believe my Xbox is linked to a very old EA account and that's where the problem is coming in but all these weak * EA employees are straight up ignoring me. My original post is in this thread. I will not retype it here.  

I can't get in touch with anyone via logging in. CNt open a new case. Can't link my accounts. Can't get anyone on the phone. I'm stuck with a $90 game that barely works because I can't connect to the EA servers. 

I've tried everything in the supposed solution post with no joy.

Someone please help. 

I’m in the same boat!!! Help!

I'm getting all of the issues below and not able to access anything except a quick play game because the ea servers won't connect to the PlayStation details....come on guys...

#basics