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EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Needing to reset my EA account password to access PGA

@applejacks123 @JulienBizzle @CaptainBroBro @JaguarSTL 

Please try the following steps:

  1. Go to help.ea.com
  2. Click Log In.
  3. On the pop-up window that appears, choose to log in with your PlayStation Network account or Xbox Live account depending on your platform by clicking the relevant icon.
  4. Another pop-up will appear for the platform you chose. Log in using your sign-in details for that account.
  5. If the account you sign into is linked to an EA Account, you’ll now be logged in on EA Help where you can view your account information.
After logging in, if you want to update your email address:
 
  1. Click Accounts > Change email address to make updates in the EA Account Settings portal.
  2. We’ll send a verification code to your registered email. Enter the code in the pop-up window to change your email.
If your login credentials have expired. Good news: all you need to do is reset your password on EA.com.

Try resetting your EA Account password. This helps in most cases. 
 
How to get ahold of us

Please follow the steps on this page: https://help.ea.com/en/help/faq/using-ea-help/

Once you do, you'll get the option to speak with one of our advisors who will do what they can to get you back into your account.
 
Thanks.

18 Replies

  • @EA_Barry This does not work. Every single time I try to link the accounts it says password reset. I’ve reset my password a million times. On the game it always comes up with the same QR code saying reset password. There’s no way to login and no way to link my ea accounts to my PS5 one. I paid £85 to purchase the deluxe edition to get early access and because of this glitch I am unable to play more than just Quick Game.
  • Same issue.  I reset my password 25 times and still can't connect.  

  • cmc_117_'s avatar
    cmc_117_
    3 years ago

    When will this be fixed? I have followed some of the suggestions on here and amazingly it has actually made things worse. Previously I simply couldn't play this game apart from quick mode because it wouldn't connect to the EA server. Following some of the advice on here I now can't play ANY EA game online. It's an absolute disgrace. 

    Telling people to unlink accounts, reset passwords and so on just doesn't cut it I'm afraid, it's not good enough.

    The funniest thing of all is I didn't even buy this game. I'm trying to play the trial as I'm entitled to as part of my EA Play membership. And I'm seriously annoyed what this is after doing to the rest of my EA games so I can't even imagine how the people who actually spent money on this feel.  

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    HI @jsqprtheone @BreakingPar14 @cmc_117_ 

    If you are still running into issues, please reach out to our support for them to have a further look into your account. 

    How to get ahold of us
     
    1. Click Contact Us.
    2. Select the EA app or Origin depending on the platform you have.
    3. Select Manage my account > Can’t log in.
    4. Click Select contact option.
    5. Tell us your name and your email address, then click Next.
    • If you know the email on your account, you can put that in here. If you don’t, just use your current email.

    Cheers!

  • buggycfc's avatar
    buggycfc
    3 years ago

    Have opened a case looking for refund. Surprise suprise have had no response 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @buggycfc wrote:

    Have opened a case looking for refund. Surprise suprise have had no response 


    If you have the console version, you'll need to contact the retailer the game was purchased from to inquire about a refund. If you have the PC version, an advisor should be responding soon.

  • Much the same problem here.

    Platform:  PS5  (we have 2 of them each with PGA tour downloaded)

    Online ID me Zipper99ih, wife Jess99hw

    Are you getting an error message? (what is it)   NO

    Are you crashing?   NO

    Is anything else happening?   Our accounts are linked in The EA app.  Only one of us can play at a time as it kicks the other from the EA network when we both try to connect.  The worst part is the first time she booted, she was looking at my character and could not create her own character under her account.  

    What steps have you tried so far b to resolve the issue?  Deleting and reinstalling game software, tried to unlink accounts in EA.com (wouldn't unlink, and not sure thats the issue)  Got into a help chat at EA, rep tried to send verification e-mail but e-mail wouldn't come through so he tabled the case.  

    So sad, wife and I can't play together with our friends like we have been playing Rory for the last 3 years.

  • Also when I go on your refund page it says I have no games eligible. Why is that? 

  • After the endless loop of QR screen to change password, i unlinked my PSN info from my old EA account and decided to start from scratch and create a new EA account with my current PSN info and it finally linked. Hopefully this might help someone. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @buggycfc 

    If you have the PC version and purchased it through the EA App, you can contact an advisor to see if you qualify for a refund. 

    If you're on the console version, it would have been purchased through the PlayStation or Xbox store so you'd need to contact their support to see if a refund is available.

  • zippermac's avatar
    zippermac
    3 years ago

    This is what I am trying to do but can't unlink the PSN account in the EA.com account. How did you unlink the psn account in EA?  I can see the accounts I have (2 for 2 Playstations) but need to unlink one of them and it won't let me select one and unlink it.

    We used to play Rory with 2 PS4's and 2 Rory disks, both PSN accounts linked to the same EA account, no problem.  Now we can't do that with PGA Tour.  When she logs on her PS5, it disconnects me from the EA network while I'm playing  and starts with my character on her PS5? 

  • @zippermac I went to the connections part of my old EA account to unlink it. Then made a new EA account and used the email associated with my PSN account. It automatically linked and game finally loaded the make character screen.
  • This is really starting to * me off. All the links are circular. How about a phone number so I can actually talk to someone? 

    I believe my Xbox is linked to a very old EA account and that's where the problem is coming in but all these weak * EA employees are straight up ignoring me. My original post is in this thread. I will not retype it here.  

    I can't get in touch with anyone via logging in. CNt open a new case. Can't link my accounts. Can't get anyone on the phone. I'm stuck with a $90 game that barely works because I can't connect to the EA servers. 

    I've tried everything in the supposed solution post with no joy.

    Someone please help. 

  • I'm getting all of the issues below and not able to access anything except a quick play game because the ea servers won't connect to the PlayStation details....come on guys...

    #basics

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