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BigBurrBig's avatar
11 months ago
Solved

Road to masters connection problem

Trying to play Road to The Masters and we are having same issue. Cannot connect and game is super laggy in menu 
  • EA_Illium's avatar
    EA_Illium
    11 months ago

    Hey @BigBurrBig 

    Thanks for the additional information!, when you have a moment can we try the following?

    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

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