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BL2Ho1d3n's avatar
BL2Ho1d3n
1 year ago

Unrecognised email account

  1. Someone has linked my Xbox gamer tag with their email account and EA won't remove it, there saying my information I send them for my account security is almost correct but I know for a fact I'm giving the correct details? Why is this happening and why are EA not doing anything about it? The email account on the attachment is not mine and I've never seen it before up until yesterday when I installed PGA tour? I've never in my life had an email account belonging to icloud?
ea sports pga tour
technical issues

2 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @BL2Ho1d3n 

    Account security is important to us.

    When helping with certain issues, like account changes, it’s important that we can verify that you own this account.

    We want to make sure we’re not compromising your account, so we can’t help out with your issue currently.

    If you’re able to regain access to your email account later, you can resume this case on EA Help at help.ea.com/my-cases/ or click Contact Us on any help.ea.com page to start a new case.

  • BL2Ho1d3n's avatar
    BL2Ho1d3n
    1 year ago

    Hi Barry, im guessing you didn't read what I said properly.. let me put it in capitals just incase your not good with certain letters I'll talk you through what's happened.. 

    IVE DOWNLOADED PGA TOUR ON MY XBOX SERIES X YESTERDAY.. WHEN I STARTED THE GAME THERE WAS A MESSAGE ON THE SCREEN SAYING "WELCOME BACK, WE SEE YOU HAVEN'T USED THIS ACCOUNT IN A WHILE" (FUNNY THING IS IVE NEVER USED THAT ACCOUNT IN QUESTION - THE EMAIL ADDRESS THAT I SAW ON MY SCREEN WAS - CA*****@ICLOUD.COM - IVE NEVER CREATED AN ICLOUD EMAIL ACCOUNT IN MY LEFE NOR WILL I EVER I ONLY USE OUTLOOK! SO WHY IS SOMEONE ELSES EMAIL ADDRESS LINKED TO MY XBOX GAMER TAG? IVE DONE SOME RESEARCHING ON THIS MATTER AND IM NOT THE ONLY ONE THIS HAS HAPPENED TO! IN FACT ITS HAPPENING TO A LOT OF PEOPLE WORLDWIDE.. so what are you going to do about it becasue where I'm sitting that's a fraudulent email posing as me on my account??

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