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NZPalmo's avatar
NZPalmo
3 years ago

'We couldn't launch your game' PGA Tour trial on EA app.

Cant launch this game. I have the game pass/EA play and went to install this 10 hour trial for the new PGA Tour: Road to the Masters game. I have installed it, and when I go to play it says 'We co...
ea sports pga tour
technical issues
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi Everyone, 

Can we try going through the following steps and check if this continues?

POAKEY07's avatar
POAKEY07
3 years ago

Nope, typical to think i havent checked drivers etc...

Just cant face more unreliable games from this lot anymore. Whats happened to EA?

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hey Everyone, 

    Thanks for trying those steps, Would it be possible to get a bit more information from everyone on this thread?

    Platform:

    PSN ID/Xbox GT:

    Region:

    Are you playing from an EA play subscription?
    Which platform did you purchase the subscription on?
    Which client are you launching PGA from?

    Date this issue started (is it still happening?)?

    Is anything else happening?

    Please share any steps you've tried to far to resolve the issue:

    If possible, share a Screenshot or Clip...

    If on PC, please share a DxDiag

     

    Cheers!

    • WilkoStreams's avatar
      WilkoStreams
      3 years ago

      Platform: PC

      Region: Europe

      Are you playing from an EA play subscription? Yes

      Which platform did you purchase the subscription on? PC

      Which client are you launching PGA from? EA Launcher

      Date this issue started (is it still happening?)? 18/4/22

      Please share any steps you've tried to far to resolve the issue: Cleared cache, repaired game, updated graphics and windows drivers

    • Roebio's avatar
      Roebio
      3 years ago

      Platform: PC

      Region: Europe

      Are you playing from an EA play subscription?-  Yes
      Which platform did you purchase the subscription on? PC
      Which client are you launching PGA from? EA app

      Date this issue started (is it still happening?)? 18-04-2023

      Is anything else happening? I can play FiFA23

      Please share any steps you've tried to far to resolve the issue:
      Repair 

    • shatterEFFEX123's avatar
      shatterEFFEX123
      3 years ago

      Platform: PC (EA app)

      PSN ID/Xbox GT: XBOX - shatterEFFEX#698

      Region: North America

      Are you playing from an EA play subscription? Yes, EAPlay sub
      Which platform did you purchase the subscription on?       PC
      Which client are you launching PGA from?       EA app on PC

      Date this issue started (is it still happening?)? Today

      Is anything else happening? No

      Please share any steps you've tried to far to resolve the issue: Re-installing the game, repairing the installation of the game, repairing all installations of Visual C++, updated all graphics drivers, re-installed all graphics drivers, created rule exceptions in firewall for all EA services, ran system file checker on PC, cleared EA app cache, restarted computer multiple times throughout all of this, still receiving the same error message everytime. Screenshot of error message attached. 

      If on PC, please share a DxDiag

      Attached

      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        3 years ago
        @shatterEFFEX123 Would it be possible to get the DXDiag file?
  • Sleptix01's avatar
    Sleptix01
    3 years ago

    I'm having this issue and it's bothering me a lot.. I wish ea play with gamepass applied to steam as well.. I've never had issues with any games between steam and ea play.. but I stopped using the service a long time ago so it could be having same issue.

    • VyperUK42's avatar
      VyperUK42
      New Novice
      3 years ago

      I also can't launch the game. Inside EADesktop.log I can see the following:

      669  [2023-04-23T21:56:58.366Z]  PID: 31736  TID: 29848  INFO      (eax::ui::GamesManagerProxy::onRemoteGameAction)  onRemoteGameAction() is called for offerId=[Origin.OFR.50.0004922] action=[play]
         670  [2023-04-23T21:56:58.366Z]  PID: 31736  TID: 29848  INFO      (eax::ui::GamesManagerProxy::onRemoteGameAction)  Play -> submitting onGameLaunchRequest
         671  [2023-04-23T21:56:58.376Z]  PID: 31736  TID: 27300  INFO      (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleContentLaunchRequest)  Handling launch game request: offerKey.offerId[Origin.OFR.50.0004922], offerId=[], offerKey.externalType=[], contentIds=[], requestOwner=[EA], requestSource=[Client], slug=[]
         672  [2023-04-23T21:56:58.376Z]  PID: 31736  TID: 27300  INFO      (eax::components::clientLibrary::isLaunchValid) Checking isLaunchValid() for offerId=[Origin.OFR.50.0004922]
         673  [2023-04-23T21:56:58.376Z]  PID: 31736  TID: 27300  ERROR     (eax::components::clientLibrary::isLaunchValid) [ERROR] LOG or ASSERT may have an invalid format or arguments: fmt[Invalid time trial remaining data for offer id [{}]. Entitlement data refresh may be required. ], exception[argument index out of range]
         674  [2023-04-23T21:56:58.376Z]  PID: 31736  TID: 27300  WARN      (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleContentLaunchRequest)  GamePreLaunchError: [InvalidEntitlementData] for offerKey.offerId=[Origin.OFR.50.0004922] Retry Available? [true] Suppress Error Msg? [false]
         675  [2023-04-23T21:57:05.549Z]  PID: 31736  TID: 27300  INFO      (eax::domain:😕erialize::content::deserializeContentStoreV1)  Ignoring entitlement because its an expired trial entitlementId=[1016968342226] offerId=[Origin.OFR.50.0004540]
         676  [2023-04-23T21:57:05.552Z]  PID: 31736  TID: 27300  INFO      (eax::components::clientLibrary::ClientContentCache::handleContentUpdated)  Content cache: SYNC COMPLETE
      • bintrepid81's avatar
        bintrepid81
        3 years ago

        I was having this issue but it looks like there was a patch released. Since then the game launches but leads to other issues. I got the patch by exiting the EA App completely and clearing the cache. I might have rebooted also.

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