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EA_Illium
EA Staff (Retired)
3 years ago@shatterEFFEX123 Would it be possible to get the DXDiag file?
EA_Illium
EA Staff (Retired)
3 years agoHey Everyone,
Thanks for the information so far, if you are still running into this issue would it be possible to get an EA App Error Report? (Please share the Report ID # in this thread)
- Click the menu icon (it looks like 3 horizontal lines) in the top left corner of the app, hover over Help, then click EA Error Reporter.
- Choose the Type of problem you’re having.
- Tell us about the issue you’re having in the Description of problem box.
- If you’re running the Error Reporter as part of your EA Help case, include your Case Number in the Support Ticket Number (Optional) box.
- You can find your Case Number in your cases on EA Help or inside any support emails we sent you about this issue.
- Check the box next to Share diagnostic information when report is submitted.
- Click Submit report and wait for it to complete.
- Write down your Report ID for safekeeping.
Thanks!
- 3 years ago
same issue game wont launch, all drivers up to date, windows up to date, nvidea card, w10, report number 742eb4a1-7917-4711-80ef-3179376a57ac
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