Hi,I have been playing PvZ2 for over +/- 5 yrs, but last week my account disappeared, have had no luck in retreving my account,have asked & tried to force sync, but still nothing, it shows me that my email is active, but my account as " 1 " is missing, please help

Open your game then press the spanner and go to download preferences.This will give your ID,take a screenshot.You will need this to retrieve your account.Then press help.This will take you to a form to fill in .Go under the header of missing content and don’t forget to include the screenshot of your ID.A case will be created and EA will get back to you via email.It may take a while. Good luck

Forum Discussion

MadRobotOnAcid

3 years ago

Solved

Account Lost?

Hi,

I have been playing PvZ2 for over +/- 5 yrs, but last week my account disappeared, have had no luck in retreving my account,

have asked & tried to force sync, but still nothing, it shows me that my email is active, but my account as " 1 " is missing, please help

Lambsy65
3 years ago
Open your game then press the spanner and go to download preferences.This will give your ID,take a screenshot.You will need this to retrieve your account.Then press help.This will take you to a form to fill in .Go under the header of missing content and don’t forget to include the screenshot of your ID.A case will be created and EA will get back to you via email.It may take a while. Good luck

16 Replies

543fa2662be657b
3 years ago
How how? Why can't they help me, the same situation freezes for 2 weeks... How quickly did you get your account back?? Shock
543fa2662be657b
3 years ago
I have the same problem, I wrote to online support 2 times, they can’t help, help me plz
6442lzyn591b
3 years ago
So I never put in my email when I played because I didn't know you chould to do that and my storage for my iPhone was getting full so the dealted my plant vs zombies 2 and I spent over 100$ on the game and I can't get back in and btw what's the spanner?
Lambsy65
Seasoned Ace
3 years ago
@6442lzyn591b You may call it a wrench , it’s next to the trophy on the right hand side of the Home Screen
pxzdlrmw8txj
3 years ago
@Lambsy65 А полегче не как
slickmanzle
3 years ago
I have the same problem right now! The thing is I can't get log into my email that I had used to store the game on the cloud. I updated my email address info. and didn't do the same in my PV2 account. I've been playing 3+ years now.