Forum Discussion

kendrick2309's avatar
kendrick2309
Rising Novice
2 years ago
Solved

Account lost

I have been playing pvz2 for more than 10 years.. I’ve Collected all the plants and got all the rewards. Now my account lost!! It’s so terrible!! I had followed the instructions to uninstall and rei...
  • eieio_31310's avatar
    eieio_31310
    2 years ago

    There is little we as player can do to solve the problem.  You will need to contact EA Help Center by clicking the link at the bottom of this page and seek for assistance.  Please note you will need to provide your old (original) player ID to the advisor to have a better chance of locating your old game saved progress from the backup server.

eieio_31310's avatar
eieio_31310
Hero
2 years ago

 you try the Chat option from the " I need help restoring my progress...."  I am in UK and the waiting time is listed as 2 minutes.  See image below.

kendrick2309's avatar
kendrick2309
Rising Novice
2 years ago

How come my page doesn’t have the same option as you? Mine doesn’t show “chat with us”

  • eieio_31310's avatar
    eieio_31310
    Hero
    2 years ago

    @kendrick2309   It could have been there was no advisor working on Sunday in your region.  Could try again during week days?

  • SADALLASA's avatar
    SADALLASA
    2 years ago

    Hola compañero, si llegaste a recuperar tu cuenta? Espero puedas ver el mensaje. Gracias de antemano

  • MAGICDAVESHROOM's avatar
    MAGICDAVESHROOM
    Legend
    2 years ago

    @kendrick2309 

    I think that you should try EA HELP CENTER through a mobile phone, you may have different options as you are using a laptop.

    @eieio_31310 

    Uses apple devices and i use android, which are superior because they have processors made of cakes, desserts and biscuits.

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