Accounts lose progress
(Tôi là người Việt Nam và tôi sử dụng google dịch) Xin chào, hôm nay tôi vào trò chơi bình thường nhưng khi tôi nhấp vào chơi, điện thoại của tôi thiết bị đơn giản và tôi khởi động lại điện thoại. Nh...
Forum Discussion
I suffered similar problem where the in game currencies some profiles on my account were reset to 0. I contacted the Help Center but after a lengthy wait and half day's of Chatting, it seems there had been data corruption from the server and the backup. Please contact the Help Center by following the link at the bottom of this page and I hope the data on your back up is still intact.
I don't have my lost account id, can I use my google play account to request recovery?
@tuong12345 wrote:I don't have my lost account id, can I use my google play account to request recovery?
No, the advisor can only work with the ID from the game. As it is also possible that your ID has not been changed and just the data. Since you are not sure what your original ID is, I suggest you just show the advisor the bottom ID on your ID selection image and see how it goes.
- @eieio_31310 (ID at the bottom on the image select your ID and see how it goes) How can I see this id?
I hightlighted and put an arrow pointing towards the Id on your image. Try using this ID.
