After the phone crashes, the game progress is lost

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@jl880613 wrote:

I followed the method mentioned on the Internet, but the following screen appeared.

I have sent a total of 3 letters to EA. In the second letter, it told me that it was solved, but it still showed the above screen and is waiting for a reply to the third letter.

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@jl880613   Did you select the wrong account the first time you were given a choice at the ID conflict screen?  

I ask because the account with ID ending 68080 seems to be presented to you as your old account after a fresh start with 6 plants earned.