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ValeraWIN's avatar
1 year ago

BATTLE ARENA REWARDS MISSING

Good morning everybody,

Help me please, I play in Plants VS. Zombies and I play in Battle arena, which gives you some rewards upon reaching some score, during play I observed, that some ice packs were not received, moreover, the last prize of 300 seeds of ice mushroom was not received, however in the system shown, that reward was received. Help me please, advice, on how to take back my rewards. Thank you 

  • Device Type and Model: iPhone 14 Promax
  • The date the issue first started: a few weeks ago during ICEMUSHROOM BATTLE ARENA CHAMPIONSHIP
  • Are you getting an error message: NO, no messages were received
  • If possible a screenshot or clip. : attached
  • Player ID: WILL BE POSTED UPON REQUEST

8 Replies

  • The latest PVZ2 update is 11.2.1, please check if you are using an outdated version of the game.

    I would also suggest to remove your player ID from this post as this is an open forum and the security of your account might have been compromised. 

  • ValeraWIN's avatar
    ValeraWIN
    1 year ago

    I HAVE BEEN UPDATE MY APPLICATION BUT NO ANY CHANGES

  • @ValeraWIN 

    What you need to do is contact EA HELP CENTER directly, this is a players forum and all we can do is offer advice.

    At the bottom of this page,  tap "help center" and make out a missing content report with helpful screenshots and hopefully someone will contact you to sort out your missing seeds.

  • eieio_31310's avatar
    eieio_31310
    Hero
    1 year ago

    @ValeraWIN wrote:
    @eieio_31310Help me please, already two weeks i cannot solve this problem (((

    The current tournament is Dragon Bruit and if you are trying to claim the missing reward from previous tournament, you will need to do what @MAGICDAVESHROOM suggests by contacting EA Help Center and open a new 'Missing Content' case.

  • ValeraWIN's avatar
    ValeraWIN
    1 year ago

    I loose two weeks with EA technical support and thousands times get sured, that EA support totally useless, they direct me after two weeks of conversation to Tapjoy support , but I cannot communicate due to the lack of lnternet connection.

  • ValeraWIN's avatar
    ValeraWIN
    1 year ago

    Who knows were it is , i cannot find this tapjoy application

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