It is a new bug introduced on the 11.3.1 update,
Please do not re-install your game as it risks losing your progress, there is nothing as you or any other players can do except waiting fir a fix to be delivered by PopCap.
I have had this issue for over a month, but occasionally it will work, but for the most part it a failure and I would love PopCap to credit about 150 gems for time lost playing while not receiving the reward.
So frustrating! It worked for 1 - 2 days, and now it's not working again.
Updates? and will we receive gems packets to make up for at least some of the ones we're missing?
I, too, have been having the same problem. Yesterday, I deleted my game, and reinstalled it, hoping to have better luck, only to find it did not fix the problem.
Me too! Boat loads of 'lost' gems because it keeps saying not completed, when it actually is and even played extra and still won't work!
