Forum Discussion
I sent this exact screenshot and opened a case asking for my 10 gems, even though this has happened to me many times. I just get the runaround. Case says waiting for player but when I ask waiting for player to do what? They ignore me and mark case as fixed. Then I get surveys asking if my problem was solved, would like to tell them no, but the survey links don’t work.
- EA_Cath2 years ago
Community Manager
Hey @mimi46253229 , I noticed that sometimes, email cases are stuck in "Waiting for player" or just closed automatically by the system. To report bugs, it's best to post in this forum directly because we can raise them directly to the teams. Even if you get in touch with an advisor, they will most likely redirect you here.- 2 years ago
This keeps happening to me. I am owed at least 70 gems at this point.
If I go back to main screen between completing each daily quest this sometimes helps with completing the “8” quest.
But also daily quests on my other profiles are either not populating at all or do populate but then disappear all but one.
- 2 years ago
I have tried force syncing, registering and also reinstalling app FYI.
and now I have no events at all on any profile.
when I reinstalled there does seem to be a second “new” account assigned to me. (Maybe it needs to be deleted?). See attached.
I course the one that was current, I don’t know at else to do but give up on this app.
do I have to delete some of my in-game maybe profiles? aammpp is my main in -game profile fyi.
if I have to to delete some of the others please let me know, (See attached), I would prefer to not lose the gems, go,d and seeds on each though.
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