Can't recover my account
I've suffered from the same problem that erases all my data and reset my game. But the problem is, since I can't access my old ID, i cannot restore my data. I've passed by two Advisors and none of t...
Forum Discussion
I wish both EA and PopCap make an announcement to warn all players about the importance of the unique player ID as without this critical information, there is little the help advisor can do to help even if the players data are securely saved on the server.
@CreeperLelha Have you registered your email address with the game to get a reward of free gems before the reset? IF so, you might want to try re-installing your game and go through the register again with the same email address, and hopefully, you will be given a choice to recover your old progress.
Out of interest, what device and OS version are you using?
I already tried doing this, but the only choices that the system show me refers to 2 new accounts. I dont know how to acess my old ID, and this ID that appears to me now its new.
- @eieio_31310 About the devices, ive one account on the Iphone 8, and one account on a Moto Razr 40.
@CreeperLelha wrote:
@eieio_31310About the devices, ive one account on the Iphone 8, and one account on a Moto Razr 40.I see, am I correct in thinking you have 2 different PVZ2 accounts?
If so, which one sufferes from the reset bug? is it on your iPhone 8 or Moto Razr 40?
Featured Places
